Monday, January 14, 2019

14471: Doner Is Doddering And Delinquent On Diversity.

Adweek reported on a former Doner creative director who filed an age discrimination lawsuit against the White advertising agency after being terminated days before she turned 60 years old. A Doner spokesperson disputed the charges, providing more opinionated information than most agencies do in such scenarios. That is, standard agency procedures are to avoid commenting on personnel moves and pending legal matters. Whatever.

It’s tough to speculate on who might be right or wrong in this case. But MultiCultClassics will share a few thoughts anyway.

First, the agency claims the individual was terminated as part of a larger staff reduction. This could be true, as Doner is connected to the terminally messed up MDC Partners—and the shop allegedly sought to buy itself back from the financially failing holding company. Plus, it seems unlikely Doner would engage in discriminatory behavior when former MDC Partners CEO Scott Kauffman declared, “I’m intolerant of intolerance.” Then again, there are other instances of noisy separations at MDC Partners, including the ejections of Kauffman and predecessor Miles Nadal.

The fired executive claimed Doner informed her the staff reduction targeted workers who did not have the “anticipated skills, knowledge and abilities needed by employees in the future.” Wow, the HR wonk responsible for that statement should have been let go too. The ever-evolving changes in digital and technology make it impossible to predict the needs of the future. Indeed, if agencies hope to survive, investment in educating employees to stay abreast of shifts and trends must become a priority.

The Doner spokesperson stated, “Doner takes pride in recruiting and nurturing a diverse and inclusive workforce and treating all our employees fairly.” Again, if Doner was actually “nurturing” their workforce, wouldn’t the shop provide the knowledge and resources for employees to acquire the “anticipated skills, knowledge and abilities needed” to succeed in the future—or minimally warn employees to maintain their own professional development? Regardless, what’s more outrageous is the blatant bullshit in the spokesperson’s contention. A peek at the people of Doner displays diversity in terms of gender and even age. However, the racial and ethnic representation is far from diverse and inclusive. Keep in mind that Doner boasts being “Born & Bred in the Motor City”—and Detroit is among the top U.S. cities with large Black populations. The diversity and inclusion at Doner does not reflect the overall country, and definitely does not come close to fairly representing the “Detroit spirit” allegedly felt in “every office, from LA to London.”

Sorry, but the White exclusivity at Doner makes a strong argument that the agency workforce lacks the “anticipated skills, knowledge and abilities needed by employees in the future.” For Doner to deliver the standard declaration of being diverse and inclusive is, well, old.

Creative Director Sues Doner for Age Discrimination After Getting Fired Days Before Her 60th Birthday

Susan Walsh says the agency told her she lacked ‘anticipated skills’

By Lindsay Rittenhouse

Susan Walsh, who worked for Doner for 10 years, first in 2008 as a copywriter and later as a creative director, has filed a lawsuit against the agency for age discrimination.

The suit, filed on Dec. 17 in the U.S. District Court for Eastern Michigan, alleges that Walsh was abruptly and unjustly fired from her job at Doner Detroit last May, three days before her 60th birthday. Her departure was among a round of layoffs that targeted employees who did not possess the “anticipated skills, knowledge and abilities needed by employees in the future,” the lawsuit alleges Doner told Walsh upon her termination.

“Susan Walsh’s employment was terminated by Doner as part of a larger staffing reduction last spring,” a Doner spokesperson said in a statement to Adweek. “Her separation from employment was not due to any of the alleged reasons stated in her complaint. Doner has complied with all applicable laws and firmly believes that her lawsuit is without merit. Doner takes pride in recruiting and nurturing a diverse and inclusive workforce and treating all our employees fairly. Doner intends to vigorously defend Ms. Walsh’s lawsuit.”

The spokesperson added, “Ms. Walsh filed an earlier charge with [the Equal Employment Opportunity Commission (EEOC)] for alleged discrimination. Doner contested this claim, and the EEOC dismissed the charge in September 2018. Specifically, the EEOC found that the information obtained regarding Ms. Walsh’s charges did not establish any violation of the law.”

It is not clear why that complaint was dismissed. The EEOC was unavailable for comment as it is closed until the government reopens.

Walsh’s attorney, Shereef Akeel of Troy, Mich., firm Akeel & Valentine, disputed that the original complaint filed with the EEOC was dismissed because Walsh’s claims against Doner were unfounded. Akeel said the EEOC “did not make finding either for or against Doner” and did not have the resources to investigate further so it issued a right to sue letter on Sept. 21.

“Typically, the right to sue (which we got) is issued to allow the lawyers, like us, to then pursue the action,” Akeel said.

Matthew Disbrow of Detroit firm Honigman Miller Schwartz and Cohn is the lead attorney representing Doner. The agency has not yet filed a response to the lawsuit.

In the suit, Walsh is described as a standout employee who regularly received promotions, salary increases and positive performance reviews during her time at the agency. Doner’s culture shifted, the suit alleges, after the agency hired global chief creative officer Eric Weisberg in the summer of 2016. Walsh says the new CCO showed preferential treatment to younger employees—including reassigning work from older employees to younger ones.

The filing states that Weisberg openly expressed a fondness for “digital natives,” a phrase often used to describe people who grew up with the Internet, namely millennials and Gen Zers.

Weisberg did not respond to Adweek’s request for comment via his Doner email address.

Walsh says the only explanation she received for her termination was that she had been identified “for a reduction in force” as one of a group of employees, including two of the three oldest employees in the creative department, who did not have the “anticipated skills, knowledge and abilities needed by employees in the future,” per the suit.

According to the lawsuit, Walsh’s direct manager, whose consistently positive performance reviews were attached as evidence in the case, was not aware of the decision beforehand. Walsh was also unaware ahead of time that she lacked the unspecified skills listed in the “reduction in force” order, the suit claims.

A ‘brilliant mind and a hard worker’

Randy Belcher served as executive creative director at Doner Detroit before his retirement in July and was Walsh’s manager. Belcher had been with the agency since 2000, after spending 10 years at The Martin Agency.

Belcher declined to comment on the lawsuit and denied any prior knowledge of it but said he was not part of the decision to fire Walsh.

“I worked with Susan for a couple of years,” Belcher told Adweek. “She was a wonderful writer and talented woman. I cannot speculate on why Doner did what Doner did.” He called Walsh a “superior talent” and said he hopes “this all resolves itself out where everyone is happy in the end.”

According to performance reviews, Belcher once recommended that Walsh be promoted to associate creative director from senior copywriter. (Before she was elevated to creative director in 2014, and given two pay increases that year.)

In one review, Belcher called Walsh his “go-to copywriter.”

“I can always count on her for a fresh and surprising perspective,” Belcher wrote in a 2014 review. “I can give her the most ridiculous deadlines—’Can you spend an hour on this tonight?’—and she always comes through. I think she’s a brilliant mind and a hard worker. I would recommend her for greater client responsibility.”

“Susan was a superstar,” said attorney Akeel, adding that the issue of age discrimination is “running rampant in the marketing industry” due to a false perception that “older folks can’t keep up” with the ever-evolving digital landscape.

The issue of age along with racial and gender discrimination has plagued the advertising industry, and has been widely discussed, for some time. Walsh’s lawsuit is not the first of its kind. Suzanne Hernandez, who worked as executive director of insights and analytics at WPP-owned brand consultancy Landor Associates up until her termination last June, sued her former employer in October for age discrimination. Her case read quite the same as Walsh’s. Hernandez, 60, was allegedly one of several older employees excluded from pitches or fired and then replaced by “digital natives,” that lawsuit stated.

Akeel questioned what specific “anticipated skills, knowledge and abilities” Walsh lacked.

“Clearly, she went above and beyond expectations and there was no evidence of a downturn in her performance,” he said. “She wasn’t told that she wasn’t keeping up or lacking in some area. It speaks volumes to the fact that age appears to have taken a role in her firing.”

Agency’s shifting practices called into question

The suit states that a month after Weisberg was named CCO, the agency conducted a “substantial” round of layoffs targeting employees over 40 and then began replacing them with younger people. Though Walsh was spared during the first round, the suit says she was not given any additional raises, despite receiving “several” previously, or considered for promotions. Additionally, Walsh was no longer invited to pitch meetings and her ideas and contributions (as well as accounts) were handed to younger employees, despite her having won several clients for Doner, according to the lawsuit.

For example, Walsh is credited with helping secure the Beaumont Health win in November 2016 (an account she then oversaw), among other new business, including Children’s Mercy Hospitals, Summa Health, Ally Financial, Penn Gaming and Bristol-Myers Squibb, according to the lawsuit. During the 2017 Super Bowl, the suits states, Walsh wrote and produced a regional 30-second spot for Michigan’s largest health system, Beaumont Health, which was part of its “Never Settle” campaign.

The suit states that after Walsh’s winning pitch for the Bristol-Myers Squibb business in 2014, the client repeatedly insisted she be present at meetings “given her extensive experience in the medical and pharmaceutical areas.”

Walsh previously survived several rounds of layoffs, including one in 2009 that was a result of the agency losing PNC Bank as a client, one in 2010 due to the loss of Mazda and one in 2015 after the agency lost J.C. Penney, according to the suit.


Anonymous said...

"Plus, it seems unlikely Doner would engage in discriminatory behavior when former MDC Partners CEO Scott Kauffman declared, “I’m intolerant of intolerance.”


Some of the worst discrimination I've heard from anyone in the industry came out of a Doner employee. It's something that still affects me every day. I spoke up about it, HR did nothing, and now they are reaping what they sow. They are reaping what they ignored.

I hope they enjoy every bit of bad press, it couldn't be more deserved, and they can't say they weren't warned that a culture of discrimination was afoot in their agency. This is what happens when they know something is terribly wrong and they looked the other way because it was easier and more convenient to ignore the problems under their own roof.

HighJive said...

To be clear, the line you referenced was written with the intent to be read with an eye roll. Thanks for the comment.