
Advertising Age published yet another pro-DEIBA+
perspective bound to join all other advocacy rants in the literal and
figurative trash bin. That is, the content presents more revolutionary rhetoric
that’ll inspire disdain, disinterest, and indifference.
The Op-Ed’s
title claims brands are botching DEIBA+—yet the viewpoint is unintentionally botching
its defense.
To put a
twist on the definition of insanity attributed to Albert Einstein, “Insanity is
saying and/or publishing the same thing over and over again and expecting
different results.” Illustrating the exposition with royalty-free stock images
doesn’t help either.
Brands and
White advertising agencies have steadfastly ignored the passionate pleas for
progress. Hell, even threats of boycotts and legal action have gone unheeded.
The root
issue is not that anyone is botching DEIBA+; rather, it reflects the seemingly
endless support and success of systemic racism.
How brands
are botching DE&I—and what to do instead
By Lameya
Chaudhury
Let’s call it
how it is: Brands aren’t running out of values—they’re running out of nerve.
Somewhere along the way, DE&I stopped feeling like a business driver and
started looking like a PR liability.
Done badly,
DE&I is theater
The term got
hijacked, siloed and recycled into corporate diversity days, happy-clappy
LinkedIn slideshows and echoed in branded panels that look like an Instagram
carousel of performative allyship—the kind that mysteriously empowers only the
speakers.
Let’s be clear,
I’m not cussing out DE&I. It’s absolutely vital. I’m saying it’s been done
badly, and when DE&I is done badly, it doesn’t shout progress, it signals
risk. Remember Pepsi’s Kendall Jenner moment and the annual Pride Month
panic-post? No brand wants to be the punchline.
This makes it very
easy for brands to ditch when things get political. Because if your DE&I
strategy doesn’t touch your actual work, your customers or your bottom line,
then it’s scenery, not a strategy.
Walk the
walk
The solution is
not how your brand talks, but how it behaves.
It’s the unsexy
stuff no one posts about: who gets paid, who’s in the room and whether you’re
reshaping systems or just recycling stories. It takes hard work and a long-game
mindset.
Because the
brands that do this properly aren’t just more likable. They’re more bankable.
Don’t take
my word for it
Spoiler alert:
The brands doing this properly? They’re not just righteous, they’re also
cashing in. And not in an abstract “hearts and minds” kind of way, but in real
commercial terms.
When brands
walk the walk, it fuels innovation, reduces reputational risk, builds brand
resilience and unlocks growth in previously overlooked markets. It helps you
attract top talent, retain loyal customers and get ahead of regulatory and
cultural shifts before they become problems.
According to
the Unstereotype Alliance (I know, it sounds like a Marvel spin-off, but trust
me, it’s done the work), inclusive brands enjoy:
• 16.26% higher
long-term sales
• 3.46% boost
in short-term sales
• 54% more
pricing power
• 15% better
customer loyalty
• 33% more
likely to be the first choice for consumers
That’s not
fluffy “woke” fantasy. That’s cold, hard ROI.
You don’t have
to choose between doing good and doing well. The data says you can do both, and
frankly, in this economy, you should.
From
DE&I to real impact
Here’s the
shift clients can make:
Less “How do we
look diverse?” More “How do we create systemic change through our actual
business?”
That means
asking:
• Are your
ethics built into your supply chain or just your social feed?
• Are you
creating change with communities or just marketing at them?
• Are you
measuring outcomes or clinging to output?
And yet, while
some brands are pushing forward, others are moonwalking backward, scrubbing
public references to their DEI efforts, or renaming the program altogether.
Such changes
prioritize optics over outcomes. But if advertising wants to keep its seat at
the grown-up table, we need to do better.
The truth is: A
diverse casting brief means jack if your exec team isn’t. And don’t even talk
to me about your B Corp badge if your agency’s still pitching for fossil fuels.
Play the
long game or get played
Things feel
tense. The right is loud, the center is slippery and your legal team has just
asked if the word “solidarity” could be replaced with “support adjacency.”
But backing
away from impact won’t protect your brand; it will just make you forgettable.
The real risk is not doing too much, but doing nothing at all.
Actions give
brands a way to lead without shouting. To grow without exploiting. To connect
without co-opting. It’s not a trend. It’s not a CSR rebrand. It’s a competitive
advantage with a conscience.
So, if you want
to get it right:
• Sort your own
house out first
• Stop
outsourcing the hard stuff to just casting briefs
•And commit for
the long haul, not just the launch day
In the end,
you’ve got two choices: Be part of the backlash or build the bounce-back.