Tuesday, June 26, 2007
Cleaning up the news in a MultiCultClassics Monologue…
• The lawsuit involving a Washington judge seeking $54 million from a dry cleaners for misplacing his trousers is finally over, and the judge is the big loser. For starters, the judge was ordered to pay about $1,000 in court costs; plus, he may have to cover the legal fees of his opponents. He originally charged that the dry cleaners failed to live up to store signs stating “Satisfaction Guaranteed.” But the judge ruling on the case wrote, “A reasonable consumer would not interpret ‘Satisfaction Guaranteed’ to mean that a merchant is required to satisfy a customer’s unreasonable demands.” So much for the customer always being right.
• A new study released by the Hispanic Association on Corporate Responsibility showed that it will take over 100 years before Latinos are well-represented in the boardrooms of Fortune 500 companies. Despite the fact that Latinos are the fastest-growing segment in the U.S., the group has been slow to gain access at top corporate levels. “The majority of companies are run by white guys over 50. The majority of boards are run by white folks,” said the HACR President. “The customer base is different — in Miami, Dallas, LA, the majority of these markets are minority. At some point, people have to wake up.” Yeah, but it will take over 100 years.