
Muse by Clios interviewed DDB Worldwide Chairman
Emeritus Keith Reinhard, who shared his thoughts on the state of creativity,
challenges past and present, iconic campaigns, client-agency relationships, and
more.
Covering his
50+ years in Adland, Reinhard also wondered “if today’s advertising industry
might be well advised to embrace or re-embrace generational inclusion along
with the commitment to gender and racial diversity.”
Not
surprisingly, racial and ethnic equality received less attention than the
Hamburglar—and the alleged diversity dilemma of ageism against Old White Guys and Old White Gals emerged as an imperative.
In Adland, You
Deserve A Break Today does not apply to people of color.
Keith
Reinhard on Creativity, Agency-Client Bonds and the Hamburglar
Looking
back, and mulling what’s ahead
By Amy Corr
Keith Reinhard
serves as chairman emeritus of DDB Worldwide. In a career spanning more than
half a century, he has worked as a writer, art director and creative group
head, and held key roles in agency management.
Transcending
the Mad Men paradigm, Reinhard has shaped consumer tastes and stoked the
engines of media and commerce on a global scale.
He’s father to
the Hamburglar, and along with his creative team birthed McDonald’s
brand-defining “You Deserve a Break Today” campaigns in the 1970s, plus the
unforgettable “Two-all-beef-patties-special-sauce-lettuce-cheese-pickles-onions,
on a sesame seed bun” mantra woven into copy and jingles. “Just Like a Good
Neighbor, State Farm Is There” was his idea, too. Keith also worked on
Volkswagen, Polaroid, Amtrak, Xerox, Mars and General Mills, to name just a
few. On the business side, Reinhard helped merge Doyle Dane Bernbach and
Needham Harper Worldwide into the DDB network, which he led as chairman and CEO
for 16 years.
We spoke with
Reinhard about the challenges plaguing the industry today, the importance of
agency-client trust, his favorite campaigns and the return of his beloved
Hamburglar.
Muse: What’s
your take on the state of creativity today and the trust between an agency and
client?
Keith Reinhard:
I’m sure it varies from those clients who see their agencies only as
interchangeable suppliers chosen for the lowest price, to clients who value
their agencies as trusted partners. It was encouraging to see some examples of
the latter on stage at the Clios this year. In the long term, the only clients
that will value their agencies as long-term partners are clients who understand
the value of long-term brand building. I doubt that such clients represent the
majority of advertisers today. In part, that’s because we have failed to make a
convincing case for the value of building brand loyalty over time, which has
always been a brand’s best defense against price competition.
As for the
state of creativity in general, the fragmentation of media channels makes it
difficult to establish and maintain brand integrity and instead, encourages
one-off messages hastily prepared on a low budget, subjected to instant A/B
testing, and placed by algorithms as interrupters on every available social
media channel. While that seems like a condition more conducive to mindless
repetition of breathless product claims than to brand building, there are
notable exceptions. One of my favorites is DDB’s award winning apology campaign
for Skittles—a prime example of contemporary creativity at its best. The
brilliant multi-channel idea is absolutely on-brand and true to Skittles
idiosyncratic personality. During a “press conference” on Twitch and TikTok, a
Skittles “communications director” apologizes individually to thousands of
protesters for replacing the lime-flavored green Skittles with a green apple
flavor thirteen years ago. He promises to restore the lime flavor, at least for
a while. The social media campaign was augmented by other media including a
huge sign in Times Square where Skittles apologized to individual tweets.
I’ve also been
impressed by Sakara Life, the plant-based food delivery service founded by two
young women in 2011 that is now a $150 million powerhouse. They’ve given their
brand a clear purpose with a distinctive brand personality that connects with
viewers with advice like “make love, not dinner.”
I believe the
level of creativity will rise in the future as young creators and their clients
begin to realize the difference between a click and an emotional connection,
the difference between creating a buzz and creating a brand, the difference
between a one-off stunt and an enduring brand story and the big difference
between big data and a big idea.
As for the
state of creativity in television, I didn’t see any Super Bowl commercials I
wished I had done. But then again, I’m not the target audience. At least the
Rabbit Hole commercial for Tubi used storytelling to get my attention, built
suspense and then paid off with a promise of free movies. All without borrowing
interest from a celebrity. That in itself was refreshing.
What were
some agency/client trust/bonds you experienced in your career?
When Tom
Morrill, State Farm’s chief marketing officer in the ’60s and ’70s, was asked
if he’d ever consider a new agency, he said he would not. Instead, he said if
he needed fresh thinking, he would ask us for new ideas or even new people. But
he had no interest in going through a search process or acclimating a new
agency to the insurance business that we, his trusted longtime agency partner,
knew so well. Tom’s confidence in us laid the groundwork for a relationship
that lasted for more than 60 years.
To shake things
up in the Washington-Baltimore market, Fred Turner, CEO of McDonald’s, once
granted us the freedom to try any new idea we wanted if we stayed within the
budget and didn’t do anything illegal. Turner startled us by saying, “Don’t
bother to show me storyboards. I trust you. Just show me the finished work.”
This level of trust motivated us to work even harder to deliver a remarkable
product, which we did. Fred liked it and ran it with success.
A strong bond
of trust with Anheuser-Busch figured importantly in that great client
supporting the offbeat, off brand “Wassup” campaign for Budweiser, which August
Busch IV said brought more value to the brand than any other single idea in the
brewery’s history. It won the Grand Prix in Cannes in 2000.
What’s the
biggest challenge facing the industry today and how can it be overcome?
It might be the
lack of time. The time to think, time to shape an idea and let it grow, time to
let it work in the marketplace, time to work together, time to care, time to
rest and reflect. I have no idea how to overcome our obsession with speed.
What was the
biggest challenge you faced in your career?
By far the
biggest challenge I faced was merging two creative agency networks into one in
the mid-eighties. I was CEO of Needham Harper Worldwide but my idol was Bill
Bernbach, who had revolutionized the industry when he founded Doyle Dane
Bernbach in 1949. After Bill died in 1982, my dream was to combine his agency
with Needham to establish a new global creative force built on Bill’s legacy.
As part of the creation of Omnicom, we found a way to do this but as an
observer wrote in the New York Times after our announcement, “Mergers are
hell!” I understood what he meant as we started to put the agencies together.
Turf battles had to be resolved in major markets, client conflicts had to be
dealt with and differing systems had to be integrated. But thanks to the
resolve of a top management team that shared a vision, we were able to create a
common culture grounded in a shared belief that creativity is the most powerful
force in business.
What’s
something that exists now that you wish existed earlier in your career or
you’re happy it didn’t exist earlier on?
Google could
have helped us earlier. Back then, finding answers to questions took a lot more
time.
On the other
hand, I’m glad we didn’t have the science and technology that today claims to
instantly determine an ad’s effectiveness. As Bill Bernbach said: “However much
we would like advertising to be a science, the fact is that it is not. It is a
subtle, ever-changing art, defying formularization, flowering on freshness and
withering on imitation.” Today’s instant A/B testing makes it impossible for a
good campaign to “wear in” and would almost certainly have killed Volkswagen’s
game changing “Think Small” campaign which, when launched, was met by
skepticism from both consumers and dealers.
What were
some of your favorite campaigns to work on?
There are so
many—Volkswagen, Polaroid, Amtrak, Xerox, Mars, General Mills. But I’ll
highlight three.
McDonald’s was
a great client. They understood the value of making emotional connections with
their customers. In 1971, we created their first national advertising campaign
by focusing on the McDonald’s experience instead of just their hamburgers. Our
kick-off campaign, “You Deserve a Break Today,” encouraged people to take a
little respite from their daily routines and enjoy the food, folks, and fun at
McDonald’s. We followed the initial campaign with another customer focused
effort, “You, you’re the one,” which also made it into the Madison Avenue
Songbook. The Big Mac jingle, “Two all-beef-patties-special-sauce-lettuce-
cheese-pickles-onions-on-a-sesame-seed bun,” created by my team in the ’70s, is
still remembered today. While I personally gave birth to the Hamburglar,
working with the team to create McDonaldland, home of the Grimace and all the
other characters, was truly a blast.
I also loved
working on all the Anheuser-Busch brands starting with “Head for the Mountains”
for Busch Beer and then all the work we did for Bud Light and Budweiser. As
with McDonald’s, great advertising is only possible when you have great
clients. Anheuser-Busch was one of the best. They proved that big time when
they bought and supported the aforementioned “Wassup” campaign for Budweiser, a
campaign that went viral before we knew what viral even meant and won the Gran
Prix at Cannes in 2000.
State Farm was
one of my favorites. In the ’70s, new research pointed out that State Farm’s
most important competitive advantage was the fact that their agents had their
offices in neighborhoods where people lived, in contrast to competitor
companies who often housed their agents in big buildings in a business
district. This insight led to our creating a long running campaign, “Just Like
a Good Neighbor, State Farm is There.” We contracted Barry Manilow to write the
tune to which we wrote three verses—one for car insurance, one for home
insurance and another for life insurance. The jingle is no longer used but I’m
pleased that “Jake from State Farm” is still using our tag line.
As the
person behind the Hamburglar, are you excited to see his resurrection in ad
campaigns?
As the father
of the little burger bandit, I’m pleased to see he’s up to his old tricks and
still getting by with a limited vocabulary. Robble.
What “Mad
Men” experience can you share with us?
Things were
different back then. In the early ’70s, I was head of the creative department
at the Needham agency in Chicago, and I noticed that a young woman had joined
us as a trainee in the account executive department. I wasn’t directly involved
in her accounts, so I had never met her. But I remember thinking it was good
that we were finally going to see at least one woman become an account
executive. Then one night when I was working late, this young woman burst into
my office and breathlessly asked if she could hide under my desk! I said
“Uh, yeah, I guess so, but why are you hiding?” She named a figure in agency
management and said, “I think he’s been drinking, and he’s chasing me down the
halls!” This promising young trainee hung out in my office until we could
assure her that the halls were clear. She then went on to become the agency’s
youngest senior vice president, heading up accounts like General Mills and
McDonald’s. A few years later, the amazing Rose-Lee Simons, became my amazing
wife.
Anything
else you’d like to discuss?
In a recent
meeting, Vincent Gardner, composer and lead trombonist for the Jazz at Lincoln
Center Orchestra, was asked by a young musician how to become great. Gardner
advised the young man to “seek out the oldest person you can find who’s doing
what you want to do. Tapping into that person’s experience will be the very
best way you can become great.”
Gardner’s
counsel made me wonder if today’s advertising industry might be well advised to
embrace or re-embrace generational inclusion along with the commitment to
gender and racial diversity. As a young copywriter, I learned a lot from
mentors who were in their forties and fifties. Yet, as of a few years ago, an
IPA Excellence paper stated that staffers over the age of 50 represent only 6
percent of ad land’s workforce. By comparison, 22 percent of professionals in
finance were over 50 and a Writer’s Guild survey showed 50 to be the median age
of Hollywood screenwriters. When last I checked, consultants range in age from
40 to 60 which may be why they have the kind of access to clients’ C-suites
that is often denied to ad agencies. Does it matter that today’s advertising
industry, unlike other professions, undervalues experience? I think it might.