Wednesday, September 28, 2016

13372: ADCOLOR® Commentary.

Campaign Editor-in-Chief Douglas Quenqua wrote a tribute to ADCOLOR® that ultimately—albeit unintentionally—showed how the organization perfectly symbolizes the sorry state of true diversity in the advertising industry.

To begin, Campaign really must stop referring to ADCOLOR® as “the industry’s premiere diversity conference” or “the ad industry’s premiere diversity event” already. For starters, the trade journal is using the wrong word—it should be premier versus premiere. And to be accurate, ADCOLOR® is not the first or leading diversity conference/event/thingy in our industry, as there are plenty of other equally lame programs out there. Then again, ADCOLOR® might be the premier smokescreen, allowing White men and White women to continue apathetically ignoring and actively denying any honest efforts for positive change.

Quenqua opened by confessing he only attended one day of the four-day extravaganza. In short, the editor mirrored industry members by displaying disinterest and declining dedication to true diversity. To push the perspective further, Quenqua revealed that ADCOLOR® creator Tiffany R. Warren asked for Campaign to provide coverage, as trade journals have historically failed to send reporters to record the festivities. To push the perspective over the edge, Quenqua also noted not seeing “a single chief creative officer from a top-tier agency”—as well as any CEOs (besides John Seifert), CMOs or holding company chiefs—in attendance. Quenqua’s observations confirm his own lack of awareness, as the editor of a major advertising trade journal should know by now that honchos from White advertising agencies and holding companies collectively comprise the biggest obstacle to progress. C-suite (short for Caucasian-suite in adland) executives appearing at an ADCOLOR® affair would be like Grand Wizards (or Campbell Ewald bigwigs) joining a Black Lives Matter rally.

Quenqua called his one-day ADCOLOR® immersion an “empowering, intelligent and inspiring” experience. Too bad empowerment, intelligence and inspiration have not led to meaningful and measurable action in regards to eliminating exclusivity in the advertising industry. Minimal attendance on the matter—literally and figuratively—remains the modus operandi for the ruling majority.

AdColor: Where were you?

By Douglas Quenqua

The industry’s premiere diversity conference just marked its 10th anniversary. The celebration was lonelier than it should have been.

First, a confession: I left this year’s AdColor conference too quickly. Rather than view the 4-day event as a chance to meet new people and connect with a community, I thought of it the way editors too often do, as a source of content. Campaign US’ creative editor, I-Hsien Sherwood, and I swooped in for the single day of panel discussions, wrote our stories and hopped on a plane before the stage went dark.

Despite my shortsightedness, I left with something I hadn’t intended to take: a buoyant sense of optimism about the future of the industry. This is not what you expect to take away from a diversity conference, given the grave and serious tones in which the topic is usually broached. But the AdColor Conference & Awards, which celebrated its 10th anniversary this week, is empowering, intelligent and inspiring in ways that other conferences are not.

Really, you should have been there.

Every day we hear ad executives and, lately, CMOs venting their frustration over the male whiteness of adland. They talk about the struggle to find non-white talent, to evolve their culture and “change the ratio.” And by all means, they should. But those complaints would carry more weight if they actually attended the industry’s premiere diversity event. Perhaps naively, I thought they would.

Early this summer I sat with Tiffany R. Warren, the founder of AdColor and chief diversity officer for Omnicom Group, to ask how Campaign US could get involved. I expected her to brush me off, to say she was up to her ears in ad trades wanting special access. Instead, she told me no advertising trade publication had ever sent a reporter to the event, the way we do with, you know, absolutely every other remotely ad-related event that attracts enough warm bodies to stage a panel discussion.

I can’t speak to the truth of Warren’s claims prior to this year. But I can confirm I didn’t see any of the usual suspects this week in Boca Raton, where the conference was held. In fact, aside from an advertorial package in AdWeek, I still haven’t seen a single mention of the conference—which I may have mentioned is celebrating its 10th anniversary this year—in any of the other ad trades.

Here’s what else I didn’t see: a single chief creative officer from a top-tier agency. And aside from Ogilvy Worldwide Chairman and CEO John Siefert, who was being honored as a “change agent” at the awards show on Wednesday, there was not a single major agency CEO. I saw no CMOs, and I certainly didn’t see any holding-company chiefs.

I have always looked sideways at people who crow about leaving an advertising conference “inspired.” How empty a life must be, I would think, for the soul to rise at a breakout session. But today I’m that guy. Because yesterday I heard Luvvie Ajayi, the blogger behind AwesomelyLuvvie.com, eloquently dismantle the false equivalence behind #AllLivesMatter. (“Pride in my culture is revolutionary,” she said, “because the whole world is telling me I’m nothing.”) I heard Chloe C. Sledd, founder of VoiceLots, talk about founding her company to honor her father, who was nearly shot to death in his mother’s home by a group of Chicago cops who had the wrong address (and tried to cover up their mistake by planting drugs in his dresser. Luckily, Sledd’s mother was hiding under the bed). When Facebook’s Kiva Wilson half jokingly proposed making a virtual reality experience that simulates being a black executive who gets followed around a drug store, I grasped the potential of that technology in a way I hadn’t after CES.

The ad industry these days can be a moribund place. We talk about the “death” of everything from the agency model to TV commercials to print. Yet AdColor, an event founded and attended mostly by people who’ve been marginalized and dismissed, is vibrant, aspirational and –I’ll say it again—inspiring. It offers so much of what the industry’s leaders claim to be in search of. Their absence makes you wonder just how hard they’re looking.

Tuesday, September 27, 2016

13371: Survey Says… Bullshit!

Advertising Age reported on a 4As survey showing nearly half of all advertising industry professionals think agencies are discriminatory. The rest of all advertising professionals are probably too culturally clueless to realize their own racist tendencies. Why the 4As felt the need to conduct a survey for such common-knowledge results is baffling. Here’s the most amusing factoid revealed by Ad Age:

While about half of respondents said they think agency life is still discriminatory, more than 60% agreed somewhat or totally that advertising agencies were more racist in the past than they are now, according to the survey.

Gee, that’s like declaring the U.S. was more unconsciously biased in the past, when slavery was legal and acceptable—and the Founding Fathers were racists and rapists.

The only necessary survey questions should be:

1. Why is the advertising industry still discriminatory after decades of recognizing the problem and promising to fix it?

2. When will White advertising agencies be forced to produce meaningful and measurable results regarding diversity?

4A’s Survey: Nearly Half of Industry Professionals Say Agencies Are Discriminatory

By Lindsay Stein

Nearly 50% of industry professionals believe agency culture is still discriminatory, if not as overtly as it once was, according to research findings released by the 4A’s at its Talent@2030 Conference during Advertising Week.

As part of its ongoing efforts around gender equality and diversity, the 4A’s conducted a member survey by via in June. Out of the 549 respondents, 74% said ad agencies are mediocre or worse when it comes to hiring diverse professionals. More specifically, 25% said the industry was mediocre, 29% said it’s not great and 20% said it’s terrible.

“The numbers didn’t really shock me, as we know the industry has to do better at hiring and retaining diverse talent,” said 4A’s President-CEO Nancy Hill via email.

While about half of respondents said they think agency life is still discriminatory, more than 60% agreed somewhat or totally that advertising agencies were more racist in the past than they are now, according to the survey.

However, respondents feel that ethnically diverse professionals are not given the same opportunities as white males, with 20% saying the ad industry is terrible about this, 28% saying it’s not great at it, and 25% saying it’s mediocre. The same goes for “differently abled” employees, the survey shows, with 17% of respondents saying the industry is terrible about giving disabled employees the same opportunities as white male staffers. Nearly one in three (29%) said the industry isn’t great when it comes to offering disabled people the same opportunities as white males, and 28% said the industry is mediocre at this.

“I challenge the agency community to participate in an important survey we intend to conduct to understand the make-up of our talent pool so we can begin to measure change in a real and meaningful way,” Ms. Hill said. “We will conduct this survey in the same way we do the salary survey each year.”

The new survey will be used by “agencies to benchmark themselves against industry norms” and to measure the advertising industry against other business sectors, she added. The 4A’s expects to get the survey in the field by the end of the year.

The 4A’s also fielded a second study with research partner SSRS on consumer views about diversity in ads. More than three out of four (81%) of respondents agreed that advertising has become more diverse in the last five years. Additionally, 74% of people surveyed said ads should realistically reflect America’s diversity, and 64% said advertising should ensure that all ethnicities in America are portrayed. That survey included 1,027 participants ages 18 and up.

Ms. Hill said via email that she was “pleasantly surprised” that consumers have noticed a difference when it comes to diversity in advertising.

“I don’t think it’s just about having diverse people in ads, I think it is about how we portray people, period,” she wrote. “Just because men have always had a say hasn’t meant that they are always shown in a flattering light. I think with a diverse and balanced approach, we will get a much more human touch in the work.”

The vast majority (71%) of respondents approve of diversity in marketing as long as it doesn’t seem gimmicky, the study found. Some 61% of consumers between 18 and 34 years old said they would like to see more advertising that includes diversity, adding that this would make a brand more favorable to them. That figure drops a little to 49% when it comes to respondents ages 35 to 54 and those older than 55.

Aside from the upcoming diversity talent survey, the 4A’s has added several new diversity initiative this year, such as proprietary studies, gender and diversity discussions at all 4A’s events, an online content series called See It & Bee It and dedicated diversity-related events.

13370: Advertising Week, Groundhog Day.

Advertising Age reported Advertising Week 2016 is a rerun of Advertising Week 2006, with White advertising agencies creating fresh smokescreens—including diverted diversity—to dodge accountability for decades of inaction regarding true diversity and inclusion.

“There’s a perspective that it’s now OK to speak up and have a voice,” claimed 4As President-CEO Nancy Hill. “And I think the other side is recognizing that there’s a need to allow that voice and celebrate it.” To be clear, Hill is only referencing diverted diversity, with an emphasis on the White women bandwagon. For true minorities such as Blacks and Latinos, it’s not “OK to speak up and have a voice”—unless you’re prepared to be blacklisted, blackballed and blacked out of the business.

In 2006, Omnicom refused to comply with agreements designed to promote diversity in the advertising industry, opting instead to establish a Diversity Development Advisory Committee, hire a Chief Diversity Officer, bankroll ADCOLOR® and devise dumb diversity drives that haven’t done diddly to demonstrably develop diversity. Today, Omnicom refuses to disclose its EEO-1 data.

What a difference a decade makes.

At Advertising Week, Industry Chases Inclusion

By Lindsay Stein

Advertising Week 2016 in New York has no single theme, according to Matt Scheckner, the event’s executive director, but the fact that more than a dozen panels are focused on gender, diversity and inclusion is very much deliberate.

This week’s content, he said, is meant to “mirror what are the most timely and topical” issues in the industry and in the world. And this year, the dialogue around gender and race equality, though far from new in the country and in the ad industry, has been reignited by a number of controversial events, whether it be police-related shootings or lawsuits over alleged discrimination.

This summer, Advertising Week partnered with Future Foundation to conduct a gender diversity study of the industry. The survey, which includes responses from 285 executives across the media, marketing and creative industries in the U.S.—73% of whom are female—revealed that 40% of women claim to have encountered gender discrimination in the workplace. The survey also found more than one out of three women (36%) claim to have experienced sexual harassment at work. Advertising Week and Future Foundation will release the full survey on Sept. 28.

Advertising Week is just one of several groups showcasing research around gender and diversity throughout the week’s festivities. Nonprofit Advertising Women of New York is unveiling a new brand identity, She Runs It, along with a study orchestrated by EY and LinkedIn aimed at helping advance women leadership in marketing and media. The 3% Conference will talk about the results from its Elephant on Madison Avenue study during a panel, and the 4A’s will release findings from its study about how diverse professionals are treated in the workplace and how consumers perceive diversity in ads during its Talent@2030 Conference. The 4A’s will also debut research on how consumers perceive women in ads during a panel featuring Madonna Badger, founder and chief creative officer at Badger & Winters, who launched the #WomenNotObjects initiative in January.

4A’s President-CEO Nancy Hill said gender and diversity are definitely prominent topics for this year’s Advertising Week, which is expected to have more than 100,000 participants, up from 95,000 in 2015. The four-day fest also saw a 64% increase in early registration for Advertising Week delegates and special events this year, compared with 2015.

“There’s a perspective that it’s now OK to speak up and have a voice, and I think the other side is recognizing that there’s a need to allow that voice and celebrate it,” said Ms. Hill, who challenged the industry and agency CEOs to take more action on diversity and gender issues following the discrimination lawsuit against WPP and J. Walter Thompson in March.

Despite the fact that Advertising Week is chock-full of gender and diversity talks, Mr. Scheckner doesn’t think any of the discussions or studies will be redundant or contradictory. “Everybody has a different take and that’s what makes it unique and adds richness to the whole thing,” he said.

Ms. Hill said the content really “runs the gamut,” with sessions ranging from gender and race to LGBT and transgender topics.

Each year, Advertising Week, which is entering its 13th year in New York City and 18th overall edition, has to make sure topics are fresh and relevant, said Mr. Scheckner, which is why this year’s event also has plenty of talks around virtual reality, programmatic advertising and the digitization of the industry.

As usual, you can expect a fair amount of self-promotion by participating agencies, vendors and others amid the panels and the parties. But the meatier sessions are likely to center on gender and diversity, which are beginning to shape the new-business world. Witness the “Free the Bid” initiative launched two weeks ago, which calls for all agencies to include at least one female director every time it triple-bids a production for a client. A couple weeks before that, General Mills told Ad Age that it’s requiring that agencies participating in its review be staffed with at least 50% women and 20% people of color within the creative department.

Monday, September 26, 2016

13369: “…The Idea Of Having More Diversity…”

Adweek spotlighted Clio Lifetime Achievement Award Winner Linda Kaplan Thaler, who rambled about diversity with bullshit including:

I would like to see more and more women in leadership positions. After all, we are seeing more and more that our clients are women. We need to reflect that as well. I love the idea of having more diversity, not just in gender but also obviously in race and every other form. My experience is the more diverse you are, the more creative you are because people come to it from different points of view.

Of course, now that Kaplan Thaler is out of the business, she’s eager to pontificate on embracing “the idea of having more diversity” that she failed to promote during her lifetime of achievement in the field. It’s so much easier to simply jump on the White women bandwagon of diverted diversity. For a clear picture of Kaplan Thaler’s idea of diversity, take a peek at the current leadership of her former White advertising agency.

Clio Lifetime Achievement Award Winner Wants to See More Diversity in the Industry

Linda Kaplan Thaler reflects on ad career

By Katie Richards

Specs

Current gig President, Kaplan Thaler Productions

Previous gig Chairman, Publicis Kaplan Thaler

Twitter @lindathaler2

You’re being honored with a Clio Lifetime Achievement Award this year. Do you remember winning your first Clio?

I don’t remember the first Clio I won, but I do remember the year I won four. One, I wrote the music and lyrics for “Kodak America,” then French’s mustard won two. I won for best comedy writing and then we won for a Burger King commercial. I was fairly young at the time and hadn’t been in the ad business very long, so I was really thrilled. It was incredible.

After stepping down as chairman of Publicis Kaplan Thaler early this year, what have you been working on?

I had been doing public speaking for several years off and on, but I decided to leave advertising this past February and be a speaker full time across the country, talking about a variety of topics. I love it because it’s a combination of me being able to give stories and insights and empowerment to people as well as my theatrical desires because I never quite gave up wanting to perform. That’s what I did in my 20s. I got to combine the two things and I love it.

What does your latest book, Grit to Great, tackle?

Robin Koval and I started The Kaplan Thaler Group about 20 years ago, and we are very proud of what we have accomplished. Along the way we decided to write books. Most recently we started looking at our success and realizing that neither of us are geniuses or incredibly talented, and we started researching really uber-successful people. We realized that success had nothing to do with the “it factor,” being brilliant or talented; it had more to do with what we called the “grit factor”—guts, resilience, initiative, tenacity—so we wrote this book Grit to Great.

As a woman who has achieved so much in this business, what do you make of all the conversations about the lack of diversity and sexism within the industry?

I would like to see more and more women in leadership positions. After all, we are seeing more and more that our clients are women. We need to reflect that as well. I love the idea of having more diversity, not just in gender but also obviously in race and every other form. My experience is the more diverse you are, the more creative you are because people come to it from different points of view.

What’s a highlight from your career that you’re most proud of?

One campaign that I am so proud that I have worked on with the team at Publicis Kaplan Thaler is something we did for the Anti-Defamation League called “ADL Imagine.” It was trying to get people to understand for the ADL centennial that they are more than just fighting anti-Semitism. They fight all types of hatred, bigotry and prejudice. They asked us to do a video to celebrate what the ADL had been fighting for. We started to think of all the lives that had been cut short because of a hate crime—Martin Luther King Jr., Anne Frank—we thought that would be a depressing film to show how young they were when they died, but what if we show a video of what they would have done had they lived. What would the newspaper lines read? We went to Yoko Ono and she was so moved by the idea that she gave us John Lennon’s Imagine song for free. It went viral in every country around the world. That’s one of the things I’m most proud of because it celebrates diversity of all kinds.

Sunday, September 25, 2016

13368: Wheels Up. Thumbs Down.

Newport is offering a jet-set getaway—where winners won’t be permitted to smoke on the plane or in the airport. Brilliant.

Saturday, September 24, 2016

13367: (S)ADCOLOR® Awards.

Campaign reported on the oh-so-deserving award winners at the latest ADCOLOR® shindig. Saatchi & Saatchi NY nabbed “Ad of the Year” honors for a video produced in partnership with a Down syndrome advocacy group. Given the culturally clueless controversy involving ex-Saatchi & Saatchi Chairman Kevin Roberts, perhaps the trophy should be engraved with an asterisk. Additionally, Ogilvy & Mather Worldwide CEO John Seifert received the Change Agent Award, allegedly bestowed upon talented and powerful individuals who promote inclusiveness and positive change. Um, Change Agent might apply to Seifert if it means tossing chump change at the problem or having a tendency to change the subject whenever asked to explain the dearth of diversity in his own White advertising agency. It was probably a close contest between Seifert and Donald Trump.

Saatchi & Saatchi NY wins AdColor’s Ad of the Year for “How Do You See Me”

By I-Hsien Sherwood

The ad for CoorDown, a disability advocacy group, starred Olivia Wilde as the self-image of a woman with Down syndrome

The anti-discrimination ad “How Do You See Me” by Saatchi & Saatchi New York won the Ad of the Year Award at the 10th Annual AdColor Awards—the industry’s premier event recognizing work that promotes diversity and multiculturalism—at The Boca Raton Resort & Club Wednesday night in Boca Raton, Florida.

“How Do You See Me” features actor Olivia Wilde as the internal self-image of Anna Rose Rubright, a woman with Down syndrome, created for the disability advocacy group CoorDown and timed to coincide with World Down Syndrome Day on March 21. The Ad of the Year honors “a campaign or single execution that pushes boundaries, promotes conversation and highlights the lives of multicultural, LGBT and/or other under-represented Americans in the mass media,” according to AdColor.

The other nominees for the Ad of the Year were “Greenlight A Vet” for Walmart by Saatchi & Saatchi NY, “Inside Out” for Lexus by Walton Isaacson, “This is Wholesome” for Honeymaid by Droga 5 and “Turn Ignorance Around” for CHIRLA Action Fund by Walton Isaacson.

The Rising Star Award, given to an up-and-comer with less than seven years’ experience in the industry, was awarded to Babette Sullivan Puebla, senior copywriter at The Integer Group. The other nominees were Christopher Corales, associate manager for consumer insights at Dr. Pepper Snapple Group and Haywood R. Watkins III, associate creative director at Group SJR.

Ogilvy & Mather Worldwide Chief Executive and CEO John Siefert won the Change Agent Award, given to a person who uses their talent and position within a company to foster inclusiveness and positive change. The other nominees were Tiffany Smith-Anoa’i, executive vice president for diversity, inclusion and communications at CBS and Kiran Chaudhri Lenz, associate director, operations program management at GTB.

The Innovator Award, for imagination and breakthrough developments, was awarded to Stacey Hightower, chief operating officer of Group E DAS, a division of Omnicom Group. The other nominees were Sheila Marmon, founder & CEO of Mirror Digital and Marion Dickson, global head of YouTube social and influencer marketing at YouTube.

And writer and speaker Luvvie Ajayi, founder of AwesomelyLuvvie.com, won The Rockstar Award, given to a visionary leader within the industry. The other nominees were Keith Clinkscales, chief executive officer of REVOLT Media & TV and Erika Bennett, vice president, African American marketing at Allied Moxy.

The AdColor Awards cap off four days of events and panels at the 10th annual AdColor Conference. Attendees discussed topics that affect the ad industry and people currently underrepresented within it, like Black Lives Matter, Oscars So White and the rise of discriminatory rhetoric during the 2016 presidential campaign. Speakers included representatives from companies like Apple, Facebook, Diageo and Bing. Twitter released a custom emoji, designed by GSD&M and available for use through October 13 with #ADCOLOR.

Friday, September 23, 2016

13366: Insuring Dreams, Ensuring Delusions.

Given the extraordinarily low probability for kids to succeed in professional sports, why is American Family Insurance playing into such high hopes? The company tagline reads, “Insure carefully, dream fearlessly.” But there’s a difference between fearless and reckless.

Thursday, September 22, 2016

13365: ADCOLOR® Parties On.

Campaign reported on the 10th anniversary of ADCOLOR® and the organization’s dubious accomplishments. The lengthy piece included a subhead that underscored the questions surrounding ADCOLOR®: This week, the ad industry’s premiere diversity event celebrates is 10th anniversary in Boca Raton. How much longer will we need it?

First of all, when did ADCOLOR® earn “the ad industry’s premiere diversity event” title? Is it really significantly different than the smokescreens produced by the Association of National Advertisers, 4As, The One Club and other allegedly concerned citizens in adland?

Second, the fact that ADCOLOR® labels itself as an event kinda admits the organization and its cheerleaders view diversity as a party versus a pledge. Is ADCOLOR® more obsessed with black-tie socials than Black social justice?

Finally, it’s outrageous for Campaign to ask, “How much longer will we need it?” After all, the story noted that Black representation in the advertising industry is holding at 5.3%. Latino representation is low too. For now, the answer to the question is an emphatic, “Until the shitty organization actually does something to spark progress or until 2079—whichever comes first.” Until then, party on, philanthropic poseurs!

10 years of AdColor: Progress, setbacks and hope

By Eleftheria Parpis

This week, the ad industry’s premiere diversity event celebrates is 10th anniversary in Boca Raton. How much longer will we need it?

Like many of his generation, Marc Strachan, a 35-year veteran of marketing communications, was introduced to advertising through “Bewitched.” That was the only cultural reference Strachan had as an African American high school student to the industry in which he would eventually carve out a successful career.

“I didn’t know anybody in that business. Nobody in my family knew anybody in the business,” says Strachan, who fell in love with advertising after reading David Ogilvy’s “Confessions of an Advertising Man” as a business student at Adelphi University. “This was a white-male dominated business and we were not considered. As a matter of fact, unless you had somebody who was a relative in the business, most people weren’t considered.”

“I got lucky,” says Strachan. A college guidance counselor steered him to the 4A’s Multicultural Advertising Internship Program (MAIP), and a Latin female traffic manager took him under her wing during his 10-week stint at what was then Compton Advertising. Now vice president of premise strategy and multicultural marketing at Diageo, Strachan admits his ascent to the top marketing ranks of one of the world’s leading spirits companies didn’t come easy. “I probably survived by hook or crook,” he says. “I’ve had great opportunities put in front of me, and therefore I was able to push those doors open.”

Strachan experienced the benefits of mentorship firsthand, and now as board chairman of AdColor, an industry-leading non-profit dedicated to diversity, it’s about paying it forward. Like hires like. You need to see it to be it. These well-worn sayings have become shorthand for the importance of role models to anyone’s career success. For minority talent, the need is even more pronounced, simply because their numbers in the advertising industry are so low. According to the Bureau of Labor Statistics, African Americans accounted for 5.3% of the employees working in advertising and related industries in the U.S. in 2015, compared to the 11.7% of the total workforce. Hispanics, 16.4% of the overall workforce, made up 11.7%, and Asians made up 6%, which is in line with the numbers in the total workforce of 5.8%.

The numbers were likely even lower 15 years ago, when a bright young employee of the 4A’s, Tiffany R. Warren, a manager of the group’s diversity programs, observed just how few people of color were accepting trophies on the industry’s awards-show circuit. “Often I was surprised when I saw people of color win because I wasn’t reading about them or seeing them,” she says. A light bulb went off.

“I was overseeing an internship program and I had to stand up and tell people that there were opportunities, but knowing on the back end that was going to be a longer journey for them and their counterparts,” explains AdColor’s founder. “I didn’t think launching an awards show was being revolutionary or anything, it was out of necessity to see if I can draw out the same types of people from the same disciplines I was seeing at these other shows.”

After a couple of years of research, Warren, who had moved on to a diversity role at Arnold Worldwide, enlisted the support of key industry organizations as founding members of a industry-wide coalition dedicated to diversity—the 4a’s, the American Advertising Federation, the Association of National Advertisers, the Advertising Research Foundation, The Advertising Club of New York and Arnold Worldwide—to present the first AdColor awards in 2007. Held in Boca Raton, FL., the inaugural celebration was held during the ANA’s Multicultural Conference and honored 17 professionals in front of about a hundred attendees. “We had 160 nominations that year,” she says. “It was amazing to go through all the nominations. That’s when we felt we had something special.”

This week, AdColor will host nearly 500 attendants when it returns to Boca Raton for its 10th celebration. But it’s now much more than an awards show. It has grown into one of the industry’s largest diversity events, and a growing non-profit organization dedicated to championing all diversity talent across creative industries.

The description of its awards is now something of a mouthful. AdColor Awards “highlight and honor the achievements of African-American, American Indian/Native American, Asian Pacific-American, Hispanic/Latino, LGBT professionals and diversity and inclusion champions in the space,” reads one online listing for this week’s event.

”About our third year in, we had a realization that diversity is not exclusively a benefit or something that is promoted by people of color,” explains Warren, who in addition to serving as president of AdColor leads the diversity efforts of Omnicom Group as senior vice president and chief diversity officer. “There were a lot of great change agents that were supporting the effort. We thought we should get their stories out too.”

The AdColor community has also grown beyond its agency beginnings to include other types of creative companies from the worlds of media, entertainment and technology. Just a few examples of tech company involvement this year: Mark D’Arcy, the chief creative officer of Facebook’s Creative Shop, recently joined AdColor’s board of directors. Apple is sponsoring the Futures program hackathon at the conference this year. And Twitter last week introduced a custom emoji, a multiracial fist-bump with a heart on top. The design, exclusive to AdColor until mid-October, says “we’ve got your back, we have you, as a community and as organization,” says Warren. “And the fist bump has always been the recognition of a job well done.”

The icon communicates the core tenants of the organization’s motto, “rise up and reach back.” It’s about shining the spotlight on multi-cultural talent, creating and fostering a community of mentors and colleagues that provide much-needed support, not only for young talent with its Futures program, but for diversity talent throughout their careers. And with its conference program, thought leadership and inspiration attendees can take back to their companies.

“It’s grown up, and it’s grown up well,” says Singleton Beato, evp of diversity and inclusion strategy and talent development at the 4A’s, of AdColor. “It’s a cemented presence in the industry as a community builder, a place where people of color can come together and feel connected and inspired.”

Yet for all its accomplishments, AdColor is not without its share of detractors. Some say it’s an insular community of like-minded people talking to and rewarding each other (isn’t all of advertising?), others that the awards don’t have anywhere near the career currency other awards shows like Cannes carry. And for all the celebration that comes with the yearly event, even past winners question how much real work is being accomplished once the party is over. “It’s great for advertising. It advertises we’re doing great things in the industry, that we’re trying,” notes one past winner. “But supporting the minority cause isn’t about the dog and pony show. It’s about the work of hiring qualified people of diverse groups.”

It was only 10 years ago that the agency business came under fire from the New York Human Rights Commission, which took the major agencies and their holding-company parents to task over their minority hiring practices. It was under this pressured environment that agencies were spurred to make greater investments in diversity programs and hire more people dedicated to the issue in roles such as chief diversity officer. It was in this climate that AdColor was born.

This year too has marked a watershed moment for diversity. Conversations about diversity have dominated headlines both within the industry and in popular culture. The pending lawsuit against J. Walter Thompson that accused its former CEO of gender discrimination and disparaging African-Americans with racial slurs has ignited a level of conversation around diversity not seen since those HRC hearings. Another agency leader, the CEO of Campbell Ewald, was fired after failing to take adequate disciplinary action against an employee who had sent an email about a “ghetto day” party.

In term of their own employee numbers, agencies have been struggling to catch up to the rapidly changing face of the nation’s consumers. The U.S. Census Bureau has predicted that the nation will be minority-majority by the year 2044. And millennials are more racially and ethnically diverse than any previous generation in the U.S., with more than 40% identifying themselves as non-white. Clients are no longer merely suggesting agencies diversify their ranks, they are demanding it. Pepsi’s Brad Jakeman has publically chastised the industry for it’s lack of diversity, and more recently HP and General Mills told their agencies that they’ll have to show progress in their efforts to increase their diversity numbers in order to continue doing business with them.

“Rome has to burn to make changes of this magnitude,” says Diageo’s Strachan. “Agencies don’t make these types of changes on their own. When a client makes demands, things change. You either make things happen or Rome burns. No one could afford Rome to burn these days.”

The danger, however, is thinking participation with any one diversity organization or program can provide a quick-fix solution. “AdColor in and of itself is not enough,” warns Heide Gardner, SVP, chief diversity and inclusion officer of Interpublic Group, and a past AdColor honoree. “Agencies and marketers and media companies can’t just limit their activities to supporting AdColor and calling it a day.”

The difficult incremental work required inside organizations to create lasting change is hardest to achieve. “We have plenty of diverse people interested in our industry. A fair number of folks are hired. They don’t stay,” says the 4A’s Beato. “There are a lot of reasons for that, but the chief reason they don’t see people who look like them.” Agencies don’t have inclusive cultures and offer little support to hires. “We’re not good at cultivating talent, period,” she says.

“AdColor filled a tremendous void in the industry,” adds Gardner. “It’s important for people to have role models. And it’s important to debunk the myth that we don’t have stellar diverse talent in the industry.”

While the common view might be that solving the industry’s diversity problem is complex, Jimmy Smith, founder of Amusement Park Entertainment and an AdColor award winner, says ultimately it comes down to desire. “It’s easily fixable,” he says. “I’m a chairman CEO. I can hire who I want. Anybody else can do the same thing.”

AdColor and other programs that showcase talent challenge a familiar industry refrain— they simply can’t find diverse job candidates. “AdColor takes away that excuse,” says Smith, a co-founder of The One Club’s “Here are all the black people” diversity conference. Agencies only need to attend these events or review the ten-year history of AdColor’s award winners to find talent at all stages of their careers. “It’s ridiculous that we’re still having this conversation in 2016,” he says. “The more organizations that put a spotlight on it, maybe we can fix it sooner rather than later.”

AdColor’s four-year old Futures program alone gives hiring managers instant access to a robust pipeline of young talent across industry internship programs, bringing together talent from programs including the 4A’s, AAF, The One Club and The Marcus Graham Project, notes Christena J. Pyle, director of diversity and inclusion at Omnicom Group and director of AdColor.

“The biggest accomplishment AdColor is building this community of people our industry and multiple industries said does not exist,” says Pyle, estimating that the broader community that has engaged with the group over ten years is 10,000 strong. “Yes we do. Here they are. Here are their voices. Here are their accomplishments. You cannot refuse what you can now see.”

Keesha Jean-Baptiste, director of human resources at Wieden + Kennedy, Portland, and a recent addition to AdColor’s board, is cautiously optimistic of the industry’s current climate of change. “More people are contributing to diversity efforts, and more people are willing to call out what’s wrong .Yet, our industry still struggles to retain talent, which shows the issue is bigger than just a hiring rise in diversity stats,” she says. “Acceptance and inclusion don’t happen until we break the dominant culture. That’s the work we have yet to do.”

To step up its efforts, AdColor has in recent years moved toward what Warren calls more advocacy work, tapping its community’s braintrust to provide more thought leadership and tools conference attendees can take back to their companies. Last year, for example, the Futures program hacked the subject of cultural appropriation, producing a three -step process to become a culture appreciator rather than appropriator. This year, in the wake of extraordinary violence and social unrest, the conference will address how to handle socially-sensitive issues like the Orlando and police shootings inside companies.

Looking to the future, Warren says one of the biggest challenges the organization faces, like all non-profits, is financing. The diversity conversation has certainly grown louder of late but that doesn’t necessarily translate to more financial support. “Yes, there is more pressure from clients for agencies to diversify their staffs, but budgets don’t always match that request,” she says. “And you can’t take your foot off that pedal. Once you let up, you’ll see numbers that were there before this became the most interesting thing to talk about.”

AdColor will have to continue stoking the industry discussion, says Warren, maintain a high level of awareness — and dial up the diversity conversation beyond the go-to headline about gender. “We have to keep pushing,” she says. “We can easily take a couple of steps backwards if we don’t keep saying that all diversity is important.”

Wednesday, September 21, 2016

13364: Digital Diverted Diversity.

Looks like the 4As recently updated its website, unintentionally and perfectly reflecting the White advertising industry it allegedly represents. That is, the website displays a complete cluelessness regarding digital. The trade organization ought to consider connecting with Steve Krug and/or peruse the latest version of Krug’s classic book, Don’t Make Me Think. Right now, there is no UX in AAAA.org. The copy and content suck too. The website does, however, accurately mirror the White advertising industry’s current stance on diversity. In short, the 4As have fully embraced diverted diversity, literally and figuratively putting women ahead of all other minorities. Oh, and the section on diversity and inclusion is nearly impossible to find too.

Tuesday, September 20, 2016

13363: Directing Diverted Diversity.

Free The Bid is a diverted diversity directorial dumpster designed to promote female directors in the advertising industry. A handful of White advertising agencies have pledged to include a female director in all triple bids for commercial projects. Let’s hope the pledge to women is more honest than the routinely broken promises made to true minorities. While it’s a noble initiative, Free The Bid certainly mirrors the diverted diversity drives happening in adland. That is, women have leapfrogged to the front of the discrimination line, while the majority of minority directors will continue to get pooped on, pigeon-holed and paid in crumbs, receiving opportunities confined to commercials of color that ultimately air with limited media budgets. There will be no free-bid rides for the true minorities in the directorial field.

13362: Putting The Ass In Glass.

MediaCom Chief Strategy Officer Sue Unerman is at it again, having co-written a diverted diversity book that declares it’s time to smash the glass wall. Not content to suffer with a mythical glass ceiling, Unerman has erected an associated wall for White women to protest—and she’ll likely publish a sequel where she invents a glass floor. There’s a clever twist here for a copywriter to pursue that incorporates “White women who live in glass houses…” Then again, MediaCom is a WPP company, where women are routinely disrespected—despite the fact that the MediaCom senior management team has a pretty solid showing of women. In the end, someone should have Unerman fitted for a glass slipper—at this point, she’s clearly crafting fairy tales.

Monday, September 19, 2016

13361: Changing Channels With Channing.

From Adweek…

ABC’s New President Is Making History, and She’s Focused on Making Waves This Fall

Channing Dungey on her first 7 months

By Jason Lynch

The year 2016 has been a whirlwind for Channing Dungey, who was promoted to ABC Entertainment president in February, succeeding Paul Lee. Thrust into the job as pilot season was in full swing, Dungey responded by fielding a new lineup for the 2016-17 season that includes two of the most acclaimed new fall shows, Designated Survivor and Speechless, which she hopes will jolt ABC out of fourth place in the 18-49 demo. As she put the finishing touches on the new season, Dungey sat down with Adweek to talk about her first seven months on the job, making history as the first African-American woman to run a broadcast network, and what’s next.

Adweek: You started this job in the midst of pilot season, in February. Have you had a chance to take a breath yet?

Channing Dungey: I feel like you have go through the whole cycle one time in a new role to really feel like you understand all of it. The television business has ebbs and flows, so I did get away for a week with my family and my parents and my sister, to have a little beach vacation. But for the most part, I’ve been really boots on the ground, wanting to take everything in as I go through this first cycle.

What have these seven months on the job been like for you?

They’ve been good. I have a fantastic team of people with whom I work. I’m very excited about that. We had some nice momentum coming off the May sweep. Summer has been very good to us and I am truly happy with the quality of our offerings for the new season. I feel very, very good about our fall slate.

You had been responsible for ABC’s drama development, but not on the comedy side. How have you been able to make the new schedule and shows your own, given the work that had already been done before you came on board?

I was certainly intimately involved in the development of all of the dramas and was part of the advocacy process in getting those picked up. So on that side of the fence, all good. With the comedies, I did not order the pilots, but because we were early enough in the pilot season process, so much goes into making these pilots, and so you really do find yourself very quickly up to your elbows in it. So I can say with great confidence that by the time we were making selections in May, I did feel ownership of the pilots that we’d made, and then I was able to feel really good about those choices.

Designated Survivor was the highlight of your upfront presentation in May. As you go into your first season as head of the network, what does it mean to have a show like this, with a star like Kiefer Sutherland, in your arsenal?

It makes me feel excited and hopeful. Each script is stronger than the last, so I feel positive and optimistic about the future of the show, and that makes me happy.

You had worked under Paul Lee for so long. What was something you learned from him about the job that you’re going to take with you going forward?

I think that Paul set a tone that we were all very much a part of, which was diversity and inclusion, and reflecting America in all of its diversity. In the six years that we worked together, I feel like we transformed the schedule in drama and comedy, all of us together. So that’s a legacy that I am extremely proud of and one that I look forward to carrying forward.

And what’s something that was important for you to bring to the job yourself that maybe wasn’t there before?

I like to try new things and I’m not afraid to try new things, and I want to take those risks when it feels appropriate, so that’s something that I hope I bring to the role.

Advertisers are all about the 18-49 demo. ABC slipped to fourth last season. How do you regain some momentum?

Look, there are a lot of metrics. There are places where we’re a little bit ahead and a little bit behind, which is not to say that we don’t have work to do. I think at the end of the day it’s about the quality of the programming. That’s why I’m feeling so optimistic about where we’re headed, because I feel like we do have the goods. Now the question is getting people to know that they’re there, and show up and see them.

You’re the first woman of color to head up a broadcast network, and currently the only solo female head of a broadcast network. A lot of other people have talked about the importance of that and how groundbreaking it is, but what does it mean to you personally to have this role?

It’s interesting, because of course you don’t go about your life thinking, I’m making history, and things like that. It’s very flattering, and what I think most about it is that if me being in this job opens up a window of opportunity for women—for any woman, or women of color—to come behind me, then that for me is the greatest thing. Because we are all where we are because we stood on someone’s shoulders to get here. So I’m happy that if I’m now paving the way for somebody who, like my almost 4-year-old, that she can look up and say, “Someday I could be a network president,” then that makes me feel good.

You were thrown into this midstream, but once you are able to focus more on long-term strategy, what are your plans for the network?

The interesting conversation for all of us right now is, we live in a universe in a broadcast world where you do still have to pay close attention to what’s happening on your linear platform, but it’s also a multiplatform universe. So in terms of balancing various different needs and thinking about what the best way is to do that and still serve the consumers in the best way, that’s the biggest ongoing conversation.

13360: ADCOLOR® Tinny Anniversary.

ADCOLOR® celebrates its 10th year of Pollyannaish partying. Ironically and appropriately, the traditional 10-year anniversary gift is tin or aluminum. The original 2007 press release—which inspired MultiCultClassics commentary—declared the following:

ADCOLOR™ is a first of its kind cross-industry collaboration on the issue of diversity. The Coalition hopes to combine the energies of the marketing, media and advertising communities to stimulate ideas, discussion and solutions to advance diversity goals.

Seems as if the only noticeable accomplishment from the “cross-industry collaboration” is transitioning from a trademarked logo to a registered trademarked logo. Whatever. This year, the conference theme is: Challenge Now. Feel free to peruse the details in the image below.

The full price of admission is $1395, putting the soiree on par with The 3% Conference, in terms of tax-deductible—and arguably societal—contributions. Actually, The 3% Conference might be more successful, as the girl group takes credit for boosting the alleged underrepresentation of White women in creative departments from 3% to roughly 11% over just a few years. Minority underrepresentation, in contrast, has worsened over the past decade.

Then again, has ADCOLOR® ever been honestly dedicated to pushing for progress versus partying? The organization has honored diversity trailblazers like Magic Johnson, Queen Latifah and Nick Cannon, while ignoring legitimate diversity champions like Harry Webber, Sanford Moore and Hadji Williams. Hell, Dan Wieden picked up a trophy instead of the aforementioned trio—which is pretty fucked up. Annie the Chicken Queen and Gustavo Martinez have a better shot at ADCOLOR® recognition than Messrs. Webber, Moore and Williams.

So here’s some unsolicited advice to ADCOLOR® cheerleaders: Challenge yourself now to stimulate ideas, discussion and solutions to advance diversity goals and establish true commitment—and maybe credibility will follow.

Sunday, September 18, 2016

13359: Searching For A Concept.

If you type the terms sucks or shit into the search field, this Mickey D’s campaign from Leo Burnett in London is bound to be at the top of the results list. Only a traditional White advertising agency with zero digital skills would think people might ever do an online search for Mickey D’s menu items. MultiCultClassics went ahead and revised the concept.

Saturday, September 17, 2016

13358: Diverted Diversity Departing Deutsch.

Adweek reported Deutsch Chairman Linda Sawyer is leaving the White advertising agency at the end of the year. Deutsch CEO Mike Sheldon gushed, “Linda has nurtured Deutsch’s independent culture and been a selfless contributor in making the advertising industry stronger and more diverse.” Gee, that’s an interesting comment from a leader of an agency that allegedly decided it was “no longer going to invest in diversity.” If anything, Sawyer has been a trailblazer for diverted diversity versus true diversity at Deutsch and beyond. Watch for her at upcoming events from The 3% Conference. Mission accomplished, girlfriend.

Deutsch’s Chairman and Former CEO Linda Sawyer Is Leaving the Agency After 27 Years

Mike Sheldon to assume the role

By Patrick Coffee

Today Deutsch announced a major leadership change as chairman and longtime executive Linda Sawyer plans to leave the agency at the end of the calendar year. She plans to launch an unnamed ecommerce project in early 2017.

Sawyer, who has been with the IPG network for more than 27 years, replaced former chairman and TV personality Donny Deutsch as its top executive last year while Mike Sheldon was simultaneously promoted to the chief executive role. Following her departure, Sheldon will hold the title of chairman and CEO, North America.

“Anyone who knows Linda is aware that she combines a great understanding of our industry with a dynamic management style,” said Interpublic chairman and CEO Michael Roth in a statement, adding, “That’s why she’s been able to build a fantastic team at Deutsch during her long tenure at the agency. She’s a fierce protector of her people and her agency, as well as a partner who clients know will always make their success her top priority. Along with everyone at Deutsch, I thank Linda for her dedication and commitment.”

The departing chairman joined the Deutsch organization in 1989 and ascended to the CEO role 16 years later as Donny Deutsch became chairman during a transitional period for the agency. The press release announcing Sawyer’s pending departure notes that revenue has increased “more than ten-fold” during the entirety of her tenure and that she has been frequently named one of the industry’s most powerful female leaders by various trade groups and publications.

Last year, Adweek positioned Sawyer’s promotion as a victory for the West Coast division of the Deutsch network; Sheldon will continue that trend as its new leader.

“Deutsch’s ambition to innovate and pioneer change is ingrained in our culture,” Sawyer’s statement read. “With our succession plans in place, Mike’s strong leadership and a dynamic and wildly talented management line up, the agency is well poised for the next chapter. It’s an ideal time for me to pursue a new challenge and I will be launching an exciting and highly disruptive ecommerce venture to be announced in the Spring. I will fondly miss my Deutsch family but will always be rooting behind the scenes.”

Sheldon added, “Linda has nurtured Deutsch’s independent culture and been a selfless contributor in making the advertising industry stronger and more diverse. She will be leaving an amazing legacy. Knowing Linda, her next adventure is going to be a game changer.”

Deutsch has recently won several significant pieces of new business after parting ways with Pizza Hut. Earlier this month, the agency added AB InBev’s Busch and Busch Light to its client roster without a formal creative review; it also became the first official U.S. creative agency partner of Uber, the massive transportation/technology brand and Silicon Valley “unicorn.”

Friday, September 16, 2016

13357: Y&RFP Shenanigans.

The Wall Street Journal reported that Y&R may have won the 2020 U.S. Census account by underbidding rival White advertising agencies by as much as 50%. Hey, the $14 million bid is a mere fraction of WPP Overlord Sir Martin Sorrell’s take-home pay—in fact, it’s a fraction of his annual bonus money. The lowball tactic also means any minority firms inevitably partnering with Y&R will receive even fewer crumbs than normal.

WPP’s Y&R Bid Far Lower Than Rivals for U.S. Census Account

Creative agency won coveted three-year deal with $14 million bid

By Alexandra Bruell

When WPP ’s Y&R announced earlier this year it had won the coveted U.S. Census account, industry executives speculated that the creative agency had come in with a low bid.

Now it’s becoming clear just how low its price was.

A team led by Y&R submitted a proposal for the three-year deal that would cost the government agency about $14 million, far lower than the bids submitted by four other players, which ranged from roughly $25 million to over $30 million, according to people familiar with the matter.

The Census, which is readying a big advertising, media and public relations campaign in its effort to collect data on U.S. citizens for its 2020 report, is estimating a total budget of $415 million to cover its integrated communications contract, according to request for proposals agencies received.

The project will include traditional and digital advertising, media buying, public relations, social media and research, and data and analytics, among other elements.

Y&R declined to comment.

According to a document reviewed by The Wall Street Journal that ranked agency fee proposals by price, Y&R’s team came in the least expensive, followed by teams led by Interpublic Group’s creative shop FCB, Omnicom Group’s DDB, and IPG-owned McCann World Group, as well an Accenture-led team that included people from creative shop Droga5.

Y&R was at the top of the list on the “technical” ranking, a measure of how well agencies could perform the work, according to the document and people close to the process.

Y&R’s low bid raised competitors’ eyebrows, the people said. Agencies often take on business at a discounted rate if they’re looking to create momentum during a slow period, or to do business with a sexy brand. Typically, however, the low bid is only incrementally lower than the others, according to people familiar with agency reviews.

Still, with pricing pressure mounting—from client procurement departments asking agencies to wait longer for payment, to electronic auctions asking agencies to bid down their rates—some agency executives wonder if lowball bidding will become more commonplace.

“Agencies low-bid things all the time, but half as much is pretty drastic,” said Casey Burnett, founder of the agency search consultancy The Burnett Collective. “Sometimes it’s because the agency wants the business as a marque account,” while other times “it’s simply because they didn’t understand the [scope of work]. Sometimes they hope to convince the client to pay more later.”

It’s not immediately clear what inspired Y&R’s bid, or how it plans on structuring the Census account. It’s possible the agency has set up a cost structure that will allow healthy profit margins, despite its relatively low rate.

Y&R, which is no stranger to long-term government contracts, won the multi-year Navy ad contract last year.

For its latest win, the WPP shop will need to pull in resources from various agencies and engage in a hands-on effort that’s unique to the Census. Promoting the Census requires reaching people from various cultures and ethnic backgrounds, and using different media at a hyper-local level, from posters to flyers to mobile apps, according to people familiar with the account.

“Effective and strategic communications with many diverse audiences will be crucial, including everything from educating the public about the process to maximizing response rates,” according to the Census’s request for proposals.

An agency group that understands technology will also be crucial to the Census project, according to the RFP.

Y&R has been in talks with PwC about a partnership on the account, according to people familiar with the matter. Consulting firms like Accenture, Deloitte and PwC have been investing in digital marketing capabilities in the past few years and are now even moving into the creative business, hoping to pitch their technological know-how to marketers. Some ad agencies, meanwhile, have dipped their toes in consulting.

The Y&R team will also include support from WPP shops Burson-Marsteller, Maxus, Bravo, Wunderman and Hogarth, among others, said a spokesman from the U.S. Census. Y&R is also working with a number of small businesses that specialize in reaching niche groups, such as G&G Advertising, which is tasked with reaching American Indian and Alaska Native communities.

13356: Spotting A Shafting.

As a prequel to Pepper Miller’s Forbes perspective on the total bullshit of Total Market, here’s a prediction she made on the subject at Advertising Age in 2013. While Miller positions herself as specializing in consumer research, analysis and marketing strategy, the Ad Age piece shows she’s a trendspotter too. Then again, it’s relatively easy to spot the trend of minorities on Madison Avenue getting shafted like Richard Roundtree.

‘Total Market’ Gets Lots of Buzz, but Multicultural Agencies Will Suffer Badly

The Model Has Little Room for Agencies Whose Expertise Is Much Needed

By Pepper Miller

Advertising has a new darling concept for everyone to toss around to show how much they get the need to reach an ever expanding and varied target audience. I’m talking about “Total Market,” which was being touted at the ANA Multicultural Conference this year as the solution for addressing the growth of Hispanics and Asians in the U.S. population, and cashing in on the undeniable influence that African Americans exert as trend setters.

I didn’t attend the conference. I was enjoying a badly needed vacation during the same time. But I am very skeptical. The underlying premise is that ethnic agencies are largely unneeded, that the current multicultural marketing model—where general-market and ethnic agencies work in tandem to engage the total population—is not working.

This is true. It’s not working. But the model was never given a fair shot at success. Ethnic agencies have operated on minuscule budgets compared to general-market agencies. And they have had to spend much of their energy providing rationales over and over to the many marketers who didn’t fully understand and embrace segments culturally different from the mainstream.

Now the Total Market approach is being embraced by general-market agencies that for years have used the traditional “one-size-fits-most” approach, ignoring the shifts in U.S. population and focusing on being cost-efficient, rather than trying to understand and investing in different cultures that make up the whole. And they are still inviting few ethnic agencies to the table early or often to strategize about a new campaign. Instead, the ethnic agencies are given the general-market strategy to adapt to their respective targets, small “assignments” versus a significant piece of business, and continue to lose media-buying responsibilities.

I’m not opposed to general-market agencies, but my hard questions for marketers are: Why aren’t you giving diversity agencies a chance to lead? Why are you insisting that diversity agencies teach the general-market agencies how to appeal to ethnic segments and then giving the assignments to general-market agencies?

I’m not buying the “ethnic-agencies-don’t-have-staff” excuse. Staffing comes with budget. I’m concerned that Total Market supporters are naive about how fair, balanced and inclusive the model will be for diversity agencies, and particularly black-run agencies. I’ve been working in this business since the late 80s and have never seen the black media spend get more than 2% of the national total. And now under the Total Market model ethnic budgets are going to blow up?

The Total Market approach will require an internal cultural shift for more diversity in-house. General-market agencies have been paying lip service to this issue for years without creating any actionable strategies. With Total Market that’s going to change?

During a telephone interview, Reginald Osborne, a senior-level ad executive at Walton Isaacson who has also worked at general-market and ethnic ad agencies, and on the client side, told me this: “They don’t have people like me sitting at the table, so it’s no wonder we continue to hear comments like: ‘I don’t see color when I look at you .... How can you influence the thought process or be effective about diversity if you don’t understand how people are different and similar?”

Too often we hear general-market agencies and Total Market supporters embracing the attitude that “culture is not related to ethnicity.” With the first black U.S. president and the greater acceptance of racial differences by many of our children, the assumption is that we are living in a post-racial society. But a post- racial society will be measured by the sixth or seventh black president, not the first.

Marketers are also clueless about Black Twitter and its predominantly black followers. Black youth are creating phenomenal numbers of digital platforms in cyberspace for people who look like them, and like most blacks, many black Millennials say that society and marketers don’t “get” black culture.

Insights like these are the benefits of working with ethnic agencies and internal multicultural teams. Will the Total Market approach conduct deep dives and tell stories like these? It’s not happening now; how can we be sure, it will happen in the future?

The elimination of the internal multicultural ethnic teams and ethnic agencies gives marketers and general-market agencies permission to do what do they’ve always done. The best model is an improved working relationship between general-market and diversity agencies, where ethnic agencies are treated as equals and budgets allocated appropriately.

We have a system that’s not perfect. Determining how to make it work, as opposed to throwing it away, is an option, too.

ABOUT THE AUTHOR

Pepper Miller is the founder and president of The Hunter-Miller Group, Chicago. She is author of “Black Still Matters” and co-author of “What’s Black About It?”

Thursday, September 15, 2016

13355: Diverted Diversity Song & Dance.

Rinck Advertising created this painfully long music video to acknowledge the agency’s break-up with Gorton’s Seafood. The video—as well as the agency’s Mad Men-inspired website—shows quite clearly that diverted diversity is thriving and true diversity is dead in Auburn, Maine.

13354: C’MON WHITE MAN! Episode 49.

(MultiCultClassics credits ESPN’s C’MON MAN! for sparking this semi-regular blog series.)

Forbes published a pathetic perspective from Avi Dan, who wondered, “Is Ageism The Ugliest ‘Ism’ On Madison Avenue?” The last time this blog noticed Dan, he was declaring that White advertising agencies risked becoming irrelevant in a multicultural world—a questionable stance, given his experience serving at exclusively Caucasian shops like Saatchi & Saatchi, Berlin Cameron, Euro RSCG, Y&R and D’Arcy. Now Dan is condemning ageism, which is probably tied to his own veteran status. Expect Dan to inevitably advocate for elderly White women, elderly LGBT, elderly White foreigners, elderly people with disabilities and elderly Caucasian house pets.

C’MON OLD WHITE MAN!

Is Ageism The Ugliest ‘Ism’ On Madison Avenue?

Avi Dan, Contributor

My post last week on the steps that some advertisers are taking to encourage agencies to move in the direction of greater diversity by hiring more women and minorities provoked many comments. While most applauded the effort to strive for a more diverse workforce, many readers also expressed frustration about ageism on Madison Avenue.

Advertising is a young man’s, and woman’s, game. The median age of staff in agencies is 38, lower than that of the population as a whole by 3 years. More than 60% of employees in the ad industry are aged 25-44, vs. only 50% of all U.S. workers. Just 5% of ad agency employees are over 50, and most are not in the creative department.

Agencies have traditionally aided and abetted, and often absurdly promoted, the idea to marketers that the only valuable target audience out there is men and women under 35. Clients are made to believe that the people who create their ads must look like the people that they are told buy their products.

The persistent zeroing in on young demographics is based on the antiquated belief that it creates brand loyalty and lifetime consumers. However, the concept of brand loyalty is as relevant today as 8-track cartridges. In this age of fragmented media, brand proliferation and constantly shifting technology, consumers are more sophisticated and more restless. These days they are steeped in advertising on all screens, and are comfortable navigating a marketplace of limitless choice.

By clinging to an outdated approach, agencies fail to show their client relevant communications solutions. Boomers, those in their 50s and 60s, are poised to become half the U.S. population by the end of next year and control 70% of the nation’s disposal income. They account for $46 trillion in wealth and stand to inherit $15 trillion in the next 20 years. They spend heavily on cars, travel and technology, and account for 50% of all CPG dollars spent, dominating 119 out of the top 123 CPG categories. Yet, only 5% of ad dollars is directed at them, disproportionately in insurance and pharma ads, despite the fact that a recent study by the University of Michigan showed that marketing campaigns targeting baby boomers are twice as likely to be successful than those targeting millennials.

Having come of age during the Consumer Revolution of the 1960s and 1970s, boomers are a tsunami of consumption. Ironically, that also cemented the youth infatuation by marketers and agencies. The Pepsi Generation was the biggest, most affluent, and most free-spending group of young people anyone had ever seen. But as that generation matured, marketers feared that advertising to older boomers may stigmatize their brands as “oldish” and irrelevant. And yet, more often than not, by ignoring boomers marketers are not fishing where the fish are.

There are a number of reasons why anyone older than 45 in the creative department of an agency is likely to have either made it to the executive floor, been downsized, or — gone off to become real estate agents.

First and foremost, agencies believe that “experience is expensive.” In a market where agencies are forced to cut costs wherever they can, they hire the young, and they hire cheap.

Second, there is a bias towards the young creatives due to the demands and the pace of doing business. Burnout for older professionals is a concern. Third, there is a perception that older creatives do not adapt to technology as well as young people.

However, when the average age of a creative is 25 and the average age of a car buyer is 52, you know you have a problem. With the American population getting older, agencies should balance their ranks with the peers of baby boomers.

If every client only sold products to people under 30, it might make sense to have a staff made up of people under 30. But the reality is, that many of the clients that will come into an agency have products that need to appeal to a wide audience. The majority of 20-and-30-somethings working in agencies (there are exceptions, of course) have zero insight into anyone different from themselves and they don’t seek that insight. They are too invested in the youth zeitgeist.

Perhaps it’s time for CMOs to stop rewarding agencies with inexperienced talent and look at agencies that rebalance their staff along the lines of age diversity as well as diversity across gender, ethnicity, religion, etc. — so they can produce work that will resonate with the required audience.

It’s just common sense.

Avi Dan is CEO of Avidan Strategies.

Wednesday, September 14, 2016

13353: A Different Dumbness.

Campaign dumped different diverted diversity dookie, as Global Editor-in-Chief Claire Beale declared the imperative to add people with disabilities to the discussion. “Diversity has become a fashionably hot topic in our industry with regard to gender or sexuality,” announced Beale. “But we’re lagging on the subject of disability.” Actually, we’re lagging on the subject of true diversity. Whining about the oh-so-awful plight of White women—and generously mixing in the disabled—is switching the topic, ultimately dodging any accountability or responsibility for the real problem. It’s astounding that idiots like Beale have the audacity to pontificate on diversity without a single mention of race and ethnicity. Beale boldly advocates for more people with disabilities to appear in advertising, yet where was she when studies exposed the deliberate exclusion of minorities in U.K. adverts? Beale closed her bullshit by typing, “Fundamentally, with all types of disability, as with other aspects of diversity, our industry and our work are richer and more rewarding if we embrace difference.” Hell, Beale can’t even embrace difference in her own office. She displays chronic symptoms of diversity disabilities.

We must celebrate difference

With all types of disability and diversity, our work is richer and more rewarding if we embrace difference.

By Claire Beale

As I write this, Mars’ brave work for Maltesers using disabled actors and themes hasn’t even aired on TV yet, but I’ve already had someone email me to complain that the ads are not diverse enough. “Not enough men in them,” they whined.

I think it was a joke. But it does highlight that some people will look for faults even when (or perhaps exactly because) the original intentions are of the very best. Once the ads have been unleashed on the public, there will certainly be a whole panoply of reactions, and not all of them will be positive.

The Maltesers work, by Abbott Mead Vickers BBDO, was created in response to a competition from Channel 4 to normalise the portrayal of disabled people in ads. Diversity has become a fashionably hot topic in our industry with regard to gender or sexuality, but we’re lagging on the subject of disability. Still, Channel 4 deserves very real credit for inspiring advertising creatives and marketers here. The broadcaster’s superb “superhumans” commercials have done so much to erase taboos and there’s been a noticeable increase in the casting of disabled actors in ads over the past few years. Most importantly, often the actors have not been cast because disability is a theme of the script but just because, well, some of us are disabled. More of this, please.

But while we’re inching (far too slowly, of course) towards a more positive position on visible disability, we’re still way behind when it comes to dealing with invisible disabilities and tackling the taboos there. OK, hidden disabilities are hard to embrace through portrayal in ads, but let’s at least begin by acknowledging the issue within our own industry.

It’s worth noting that one of the pieces in this week’s Campaign was supposed to be a very honest, brave and immensely insightful and important article on mental illness in the ad business. Unfortunately, the article was withdrawn at the eleventh hour, not because its author had second thoughts but because the author’s agency requested it should not run. Perhaps there’s a perfectly reasonable and sensitive reason the agency requested its withdrawal, I don’t know. But I do know it’s a real shame that you can’t read it. Of course, some disabilities are actually hidden work weapons. As our article highlights, conditions such as ADHD and Asperger’s can heighten creative intelligence; in an industry that lives or dies on its ability to touch people through brilliant, surprising creative thinking, being able to see the world through a different lens to the rest of us can be a phenomenal asset.

Fundamentally, with all types of disability, as with other aspects of diversity, our industry and our work are richer and more rewarding if we embrace difference.

Tuesday, September 13, 2016

13352: Pepper-Spraying Total Market.

Pepper Miller provided a perspective on Total Market that was published at Forbes. Miller might be too polite in her exposition, despite openly stating, “The truth about Total Market strategy is the elephant in the room: It’s not working.” Actually, it is working. For the ruling White majority, that is. Total Market involves White advertising agencies—with the Total Support of White holding companies—seizing Total Control of the Total Marketing Budget, snatching even the crumbs from minority peers, ultimately resulting in the Total Destruction of multicultural shops. It’s Total Bullshit.

The Promise And Reality Of ‘Total Market’ And How CMOs Need To Address It

By Pepper Miller

Total Market strategy is defined by the Association of Hispanic Advertising Agencies as “a marketing approach followed by corporations with their trusted internal and external partners which proactively integrates diverse segment considerations. This is done from inception, through the entire strategic process and execution, with the goal of enhancing value and growth effectiveness. In marketing communications this could lead to either one fully integrated cross-cultural approach, individual segment approaches, or both in many cases, but always aligned under one overarching strategy.”

Proponents of the approach promised a new, innovative and inclusive approach for reaching The New America. However, despite articles, white papers and presentations, many marketers are still confused about what Total Market strategy is. The truth about Total Market strategy is the elephant in the room: It’s not working.

In reality, it’s business as usual, with multicultural segments being addressed via casting and work that is often stereotypical. And many marketers are now realizing that multicultural market share and customer-satisfaction gains made when ethnic agencies were used are evaporating.

The shift of large percentages of ethnic ad business to general-market agencies within the past decade was swift, shocking and devastating. As general-market agencies reap the business of multicultural business, ethnic consumer patterns and opinions indicate that results have been less than stellar. Also, current staff is untrained, and minority talent on both the agency and client side remains sparse.

“We don’t have the talent that understands the multicultural audience. The right talent is an investment proposition,” says Esther Franklin, executive VP, head of Americas Experience Strategy at Publicis Media.

Co-CEO Cory Isaacson of Walton Isaacson avoids that Total Market trap by making inclusion a priority. “I’m this white guy (partner and Co-CEO Aaron Walton is Black) who strongly believes in the diversity of thought and culture because it provides the most powerful solutions for our clients. It’s part of our mission and values. It’s the right thing to do and the way to win.”

Carlos Santiago, CEO of Santiago Solutions Group, also reminds us that some corporations’ decisions to dismantle internal multicultural resources only further intensifies the need for ethnic talent: “The dissolution of multicultural centers of excellence puts more responsibility on already strapped brand managers,” he said. “There’s no one to call to ask for help, except general-market agency partners who lack ethnic talent and who are not cultural experts.”

Additionally, given that technologies have changed the way people interact with brands, marketing is required to do more with less. The only mandate is “efficiency,” with few concerns about being “effective.” Many marketers who continue to believe that ethnic audiences effectively can be reached with general-market media alone use this erroneous practice. This approach often ignores obstacles that prevent effective ethnic engagement, for example, low brand awareness, pricing issues, and the need for relevant content and programming. TMP requires a media overhaul where new standards and measurements are established.

“There is a major, industry-wide issue around analytics, media and ROI…. Current industry media measurements need to evolve because there is no consideration for culture, relevance and influence,” says Lizette Williams, multicultural marketing leader, North America, at Kimberly-Clark.

Kirsten Atkinson, VP of media and branded integration for Walton Isaacson, adds, “The future of effective measurement is the ability to quantify unduplicated reach against audiences across channels and establishing a standard metric and/or industry benchmark for ‘relevance’ and ‘resonance’ of communication efforts.”

And while Hispanic budgets see slight increases, budgets for the Black segment were decimated, especially following the 2008 election of President Barack Obama and the belief among marketers of a new, post-racial society. Further, during the economic downturn, minority segments disappeared from many marketers’ radars. As a result, CPG, automotive, QSR, financial services industries and large non-profits are not effectively engaging these consumers. Worse, many are now losing customers –especially Black customers — who at one time, for many, over-indexed on their brands.

At the realization of losing ethnic segments or not moving the needle, fixing the problem is often associated with denial and fear, but fear of change is the most conspicuous.

Jeffery Bowman, a pioneer and controversial player in Total Market, promotes change management through his business Reframe the Brand. “My business model is focused on a change-management outcome, not a marketing outcome. We’re losing the multicultural conversation and need to make the business case [for it],” says Bowman.

Accountability too is an important factor for change. Susan Cavanaugh, Procter & Gamble’s media innovation and ethnic communication planning brand manager, says that all parties, especially brands, should be accountable for Total Market success. “Brands need to engage more, but we don’t want to enable brands with mandates. They don’t work. So, we encourage brands to share their multicultural strategies and key performance indicators. We are providing research that empowers them because [Total Market] is not easy…. You have to push people to be more inclusive and teach them how to be culturally relevant.”

In the end, Total Marketing is neither good nor evil. It is not a diversity initiative. It is a concept of how marketing could work. It should be inclusive, and CMOs should keep minority-focused agencies and media in the mix to continue to address the specific needs of these segments.