Advertising Age reported Wendy’s handed its US media
business to WPP Media after a closed review featuring WPP and Omnicom.
The scenario
is so messed up, it’s difficult to deliver focused commentary. Hence, here’s
the bullshit excreted with random bullet points:
• A closed
review between WPP and Omnicom underscores the exclusive arena created by White
holding companies. How was Omnicom even a contender, given its deep ties to
Mickey D’s? Perhaps Omnicom promised to erect firewalls separating legacy
Omnicom and IPG enterprises. Regardless, it all shows major accounts will be
divvied up between a cabal of predominately Caucasian corporations.
• Wendy’s
creative business has been handled for over 14 years by VML, a White advertising agency within the WPP Creative confederacy. The client claims the
media assignment simplifies marketing efforts via an integrated model. On the
flipside, Wendy’s admits sales suck and brand performance has steadily declined
in recent years. In most cases, such results would rightly prompt a full
account review. Yet WPP was rewarded for incompetence with added Wendy’s
business.
• Ad Age
positioned the win as evidence of WPP CEO Cindy Rose’s direct involvement on pitches. Okay,
except as detailed above, this scheme really wasn’t a pitch. Additionally, WPP Media was invented by ex-WPP CEO Mark Read. So, it appears Rose is simply riding
Read’s coattails, which were torn, tattered, and disintegrating rags.
• Wendy’s US CMO has been with the fast feeder for nearly 15 years;
however, she was elevated to the role only three years ago. Most of her former
professional personas involved serving as a financial analyst. Ad Age previously stated WPP victories under Rose leveraged low-balling
maneuvers and price-cutting incentives. Need an explanation for Wendy’s
decision to hire WPP Media? Do the math.
• In the
end, it looks like Wendy’s ultimately chose the least stinky pile of dung.
Wendy’s is
adding media to WPP’s remit—behind the decision
By Jon Springer
and Ewan Larkin
Wendy’s has
awarded its U.S. media business to WPP Media in a move it says will accelerate
an ongoing turnaround and build on its longtime creative relationship with
WPP’s VML.
The restaurant
chain had long worked with Publicis Groupe’s Spark Foundry. That agency
declined an invitation to defend and declined to comment. WPP and Omnicom
participated in the closed review, said Lindsay Radkoski, Wendy’s U.S. chief
marketing officer.
Wendy’s spent
$319 million on measured media in 2025, down from $520 million in 2024,
according to MediaRadar.
The shift comes
as Wendy’s looks to reverse disappointing results, including U.S.
same-restaurant sales that fell 5.2% last year, including an 11.3% plunge in
the fourth quarter. To that end, the brand is rethinking how its marketing
operates. It is moving away from siloed creative and media teams toward a more
integrated model designed to speed up execution, reduce inefficiencies and
better connect campaigns to sales, Radkoski said.
“Our business
performance has not been where we want it to be. It’s not where the category’s
been,” Radkoski said. She added that the review also reflects broader changes
in how brands connect with consumers. “I really believe that the days are gone
of the historical creative and media silos,” she said.
The brand and
media agency are already cooperating in ways that are faster and more seamless
than before. During this year’s March Madness college basketball tournament,
Wendy’s was signing athletes to NIL deals in near real time as standout plays
unfolded, turning them into social advocates for the brand. The brand is a
longtime March Madness sponsor.
“In the past,
who signs the influencer [the media agency or creative agency] led to some
duplication and not being as efficient in the work as we need to be,” Radkoski
said.
Tactics like
this will help Wendy’s respond faster and produce more in-the-moment content
that will change the way its social accounts feel, Radkoski said. The brand
also plans to lean more into product-focused marketing and ongoing campaign
storytelling.
Wendy’s
longstanding creative relationship with VML
Although
creative agencies are often in the crosshairs when brands attempt a turnaround,
VML, Wendy’s creative partner of 14 years, isn’t going anywhere.
“We’re happy
with that partnership,” Radkoski said. “Like any relationship, you have to have
big conversations about how’s the team, how’s the business, how’s the talent,
how’s our operating model, what do we need to adjust … We’re in a really
healthy rhythm with the VML team.”
Bringing
creative and media into the same ecosystem will help Wendy’s “build around
VML,” Radkoski added.
WPP pitched a
model in which Wendy’s retains control of its data through a private network,
rather than relying on agency-owned data platforms, said Brian Lesser, CEO of
WPP Media. The multiyear deal includes an outcomes-based component, linking a
portion of WPP’s compensation to business results, he added.
Wendy’s is the
second largest U.S. burger chain by sales but remains well behind McDonald’s
and has struggled in recent years. Its CEO, Kirk Tanner, departed in July after
just 18 months on the job to take the CEO job at Hershey Co. Ken Cook, Wendy’s
chief financial officer, has served as interim CEO since.
In October,
Wendy’s launched a comprehensive turnaround program called “Project Fresh”
aimed at modernizing how consumers experience the brand. As part of that
program it retained Creed UnCo, a consultancy led by former Taco Bell CEO Greg
Creed, to sharpen how the brand targets customers.
Wendy’s marks
another major media win for WPP under new CEO Cindy Rose, who took the reins
Sept. 1. WPP has been battling declining revenue and a string of client losses
as it works through a multiyear turnaround plan. But the company has recently
shown signs of life in the pitch room, notching assignments with Jaguar Land
Rover, The Estée Lauder Cos., SC Johnson, the U.K. government and Henkel.
Key to this
momentum, as Ad Age previously reported, has been Rose’s increased presence in
reviews, as well as a newfound sense of humility and selectivity. WPP still has
a ways to go to right the ship, but a win with Wendy’s in the U.S.—where
marketing consultants have said the agency group’s perception hasn’t fully
recovered following years of internal reorganizations—is the kind of proof
point it needs to start winning back advertiser confidence.