Advertising
Age published a perspective on the Nike
Boston Marathon stumble, presented by a disability community advocate.
The viewpoint
inadvertently underscores that confronting cultural cluelessness in Adland is a
never-ending marathon.
How Nike’s
Boston Marathon ad exposed a gap in disability fluency
By Kelsey
Lindell
Last week, a
Nike window a few blocks from the Boston Marathon finish line read “Runners
welcome. Walkers tolerated.” The ad got pushback from the disability community
and running community at large. The brand forgot that it’s completely normal to
walk parts of the course, whether that is due to disability, or the fact that
26.2 miles is a very long run.
The company
pulled the ad, saying it “missed the mark,” and replaced it with “Boston will
always remind you, movement is what matters.” To Nike’s credit, the cleanup was
fast and it’s a company that has invested heavily in accessibility in terms of
product. But investing in product accessibility didn’t save the brand from a
public snafu, or prevent competitors from taking ground with the community that
Nike had been building towards for decades.
I wish Nike had
considered our “Purple Framework,” which asks people to think about disability
inclusion as the color purple: red represents accessibility and blue represents
acceptance. Many brands, like Nike, invest heavily in adapting the product, or making
sure that experiences are physically accessible. Far fewer invest in
understanding disability culture.
Take, for
example, NBCUniversal: In 2024, it launched new accessibility features around
the same time Shane Gillis hosted “Saturday Night Live.” He used the R word
multiple times in his opening monologue. You can create the most accessible
products in the world, but if you don’t understand and care about our
community, you’ll lose your investment fast. That’s precisely what happened
with Nike.
While I’m
always cheering for more disabled people to be in full-time creative roles,
that’s not enough to solve this. A sign like “Walkers tolerated” doesn’t come
from one person. It passes through: a brief, copywriter, strategist, designer,
account lead, creative director and client review.
Dozens of
people touched this before it hit the window, but none flagged it.
The creative
community needs to treat disability fluency as the baseline of creative
competency, because it is. Just like I need to understand nuances and best
practices so I don’t accidentally create something full of microaggressions
around race or gender, the creative community needs to understand the nuances
and culture of disability.
Here’s what
baseline fluency would have caught on the Nike sign:
How Boston
Marathon history shapes disability inclusion
The sign went
up about a week before Marathon Monday in a city where, in 2013, a bomb at the
finish line produced a generation of amputee runners. Fifty years prior, Bob
Hall cajoled the Boston Marathon’s race director into letting him onto the
start line and the Boston Athletic Association formalized the wheelchair
division in 1977. Boston became the first World Marathon Major to
institutionalize wheelchair racing, and more than 1,900 wheelchair athletes
have competed there since.
The Boston
Marathon has an entire inclusive ecosystem: the Wheelchair Division with its
own qualifying standards and prize money, a Para Athletics Division, an
Adaptive Program for Runners, a Handcycle Program and Duo Teams. Runners with
vision impairments race with up to two guide runners. Para athletes get their
own staging areas, their own bus load-ins, their own classification processes.
Why ad copy
language matters for disability culture
“Tolerated”
isn’t a neutral word in the disability community. It’s the word that sits at
the top of every policy fight about disabled people’s right to exist in public
space for the last fifty years. Using it casually in ad copy is the disability
equivalent of using “blind spot” casually in a DEI conversation. It lands hard
because it has history.
Nike wanted
competitive pride, but the line they wrote wasn’t rooted in celebration of
athletic excellence; it was rooted in exclusion. Meanwhile, Nike is in the
middle of a running comeback. The brand has been losing ground in specialty
running to Brooks, Hoka, On, New Balance, Asics and Saucony. The “Walkers
tolerated” sign didn’t just alienate disabled runners, but anyone beginning to
see themselves as an athlete. Those are exactly the customers Nike is trying to
win back.
How Nike’s
competitors responded to the disability backlash
The brands that
moved fastest are also the brands gaining on Nike in specialty. Brands that can
read the room on disability and inclusive language now have a real window for
cheap, fast, high-resonance moves. Brands that can’t are going to be left in
the dust.
Within 72 hours
of Nike’s sign going viral, five competitors moved. Asics put up a billboard 1
mile from the finish line outside Fenway Park, reading “Runners. Walkers. All
welcome,” Ecco went bigger—billboards across Boston reading “No run intended.
Walk your walk,” plus a giveaway of 100 pairs of sneakers to everyday walkers
and marathon spectators, and on-route cheering stations for “runners and
walkers alike with equal enthusiasm.”
Altra posted on
Instagram: “Run. Walk. Crawl. Go where you’re celebrated. Not where you’re
tolerated. Good luck to everyone running (or walking) Boston on Monday.” Hoka
kept it simple: “No matter what pace, we fly together.” Adidas—the title
sponsor of the Boston Marathon, whose spotlight Nike was trying to steal with
this guerrilla activation, commented directly on adaptive runner Robyn
Michaud’s Instagram post with a single line: “Every pace has a pace.” Five
competitors in three days, and four of them don’t even have adaptive product
lines. Nike does.
Why brands
must treat disability inclusion as a cultural imperative
This is the
cleanest case for our Purple Framework I’ve seen: you can invest millions into
accessible products and still lose the disability community overnight if your
cultural understanding hasn’t kept pace.
The fix isn’t
complicated: give your teams enough time and cultural grounding to actually
care about what they’re making. I absolutely do not think that any of the
creatives on this project sought out to alienate 25% of the population with $13
trillion in spending. Culture moves fast. While we encourage everyone to
co-create with the community, the way we prevent cultural faux pas while
working at lightning speed is by giving everyone the same frameworks to
self-correct.
None of this is
rocket science. The frameworks needed to audit are learnable in a day, and we
often deliver it to teams in microdosed portions. It’s the same cultural
fluency a good creative has always been expected to develop. Disability is only
represented in 1% of ads, so while it’s understandable that this is a growth
area for most creatives, it begs the question: what are brands doing to fix it?
Strategic
inclusion is not just a matter of “being a good person.” The people who worked
on this ad are likely all wonderful, kind people who would never want to hurt
people with disabilities. But those of us who create content create culture—and
we need to treat disability as more than a compliance checkpoint and embrace it
for the multifaceted, multidimensional community that it is.
Kelsey
Lindell is the founder + CEO of Misfit Media, a disability culture consultancy
that helps the world’s greatest storytellers and creative teams get strategic
inclusion right.