Digiday
Media’s Worklife published an instructional exposition presenting “5
antidotes to quiet quitting”—which made zero references to diversity, equity,
or inclusion, despite current
research showing that the majority of employees want to work for a company with
DE&I among its core values. Although in Adland, most White advertising
agencies don’t view DE&I as an antidote—but rather, a poison.
Here are 5
antidotes to quiet quitting
By Cloey Callahan
Even
before it became a buzzword, quiet quitting seeped into workplaces that didn’t
care to consider how important employee engagement really is.
The
act of quiet quitting, when an employee feels disconnected from the workplace
and quits the idea of going above and beyond, gained steam over the past year.
And as a trend, it’s very much alive and well. A Gallup study found that at
least half of the U.S. workforce is quiet quitting. The report found that the
ratio of engaged to actively disengaged employees is 1.8 to 1, the lowest in
almost a decade. That decline in engagement is especially high among Gen Z and
younger millennials. But these are the same folks who are also the future of
the workforce. So what can be done to help revive that interest in the
workplace and boost engagement?
After
speaking to numerous workplace experts and leaders, we curated a list of the
top five antidotes that they say could be the answer to re-engaging employees.
1.
Provide learning and development opportunities
This
is a global problem. In the U.K., 86% of 2,000 workers said that they would
work for their employer for longer if they were given more L&D
opportunities, and 94% felt that training would benefit them and the company at
large, per a report from e-learning solutions platform imc.
Jeff
Dewing, founder & CEO of Cloudfm, a facilities management and consultancy
services company, argues that it’s the employer’s responsibility to combat
quiet quitting and that L&D can be a significant piece of the puzzle.
“Business
leaders must create space for their employees to explore the areas they are
interested in,” said Dewing. “Refusing to do so will land your team on the road
to apathy and quiet quitting.”
Take
Google’s famous 20% rule for example. It suggests that at least 20% of workers’
time should be on a passion project of their own choosing. It’s led to the
creation of products like Gmail, AdSense and Google News.
Esther
Cohen, director of marketing at Workamajig, recommends that employees ask about
career development opportunities directly and to have an understanding of the
company’s policies for promotions.
“Work
directly with your manager to reach your next desired role, defining clear
action steps within an achievable timeframe,” said Cohen.
2.
Offer good benefits, fair salary and flexible working
It’s
no secret that a fair pair goes a long way. Alongside quiet quitting is the
trend of “acting your wage,” where workers only do as much as they feel is
appropriate to what they are being paid. With a fair salary, and a full
benefits package, it makes a difference in how engaged that worker might be.
When a company puts their money where their mouth is, it helps to show just how
much they actually do value their employees.
“Keeping
employees motivated, productive, and engaged at work requires a combination of
factors,” said Danielle Hipwell, director of people experience at automated
messaging platform Customer.io. “Comprehensive benefits such as PTO, health
benefits, and competitive pay are one piece of the puzzle.”
On
top of this, though, is flexibility in work schedules and places. If a company
is forcing an employee to return to the office, it might leave them with
feelings of resentment and doing less in exchange for removing the benefit of
working from home.
“I
refuse to force employees back into the office,” said Dewing. “The future of
work is about collaboration, not coercion.”
3.
Conduct stay interviews and train bosses
Having
an annual performance review no longer cuts it. Checking in with employees
frequently is extremely important to prevent quiet quitting and to gauge how an
employee is feeling. It’s a heavy lift for managers, who might be fighting
feelings of quiet quitting themselves, but an important one.
Gallup’s
research finds the best requirement and habit to develop for successful managers
is having one meaningful conversation per week with each team member that lasts
15 to 30 minutes. At the end of the day, managers are in a position to know
employees as individuals, including their life experiences, strengths and
goals.
“Use
regular one-to-one’s to check that your workers are engaged with their position
and together agree on goals that stretch their abilities together,” said Jill
Cotton, a career trends expert at classifieds site Gumtree.
Recent
research from U.S. software firm UKG found that people managers have more
impact on employee mental health than even our doctors and therapists do, and
the same impact as our spouses and partners.
“We
have to lean in with our managers, helping them with their responsibility to
create engaging work cultures and help people find purpose at work,” said Pat
Wadors, UKG’s chief people officer. “Investing in your people managers to
provide the training and resources they need to be strong, agile leaders is how
to ensure employees find their purpose – and deliver results – is key to
preventing quiet quitting.”
She
suggests that it’s time for managers to throw out the script and to just be
human and act with authenticity.
4.
Build a culture of psychological safety to build strong teams
Those
one-to-one conversations require a lot of trust between the manager and the
employee so that it goes past just the surface level.
“Quiet
quitting can be resolved by creating an environment underpinned by
psychological safety, where encouraging employees to speak up and giving them
the reassurance that they will be listened to restores engagement and
motivation,” said Dr Alexandra Dobra-Kiel, innovation and strategy director at
Behave Consultancy. “It’s not about always being comfortable, but about
fostering the ability to face difficulty head on.”
Creating
that environment means having established formal and informal feedback channels
to share ideas, lending ears, and having mechanisms to show that the
suggestions are then implemented. That aspect of listening might seem like
common sense, but it isn’t always.
“It’s
time for leaders to start listening, and managers and business owners should
show their employees that they are valued members of a team by expressing
appreciation, listening to their needs and addressing their concerns directly
when they can,” said Nick Shah, CEO and Founder of Peterson Technology
Partners, an IT recruiting and consulting firm based in Chicago. “Today’s
workers value empathy, and a leader who can share their emotions with their
team is more likely to create a responsive, emotionally clued-in and productive
workplace.”
Barnaby
Lashbrooke, founder and director of virtual assistant company Time Etc,
believes that if someone has clearly checked out and enthusiasm levels have dropped
below their baseline, there is likely a good reason.
“It
might be something going on at home that’s stolen their focus, in which case,
you’ll need to offer space and emotional support,” said Lashbrooke. “Or the
problem could be internal. Perhaps that person is feeling underwhelmed by the
response to their previous efforts of going above and beyond. In which case
you, as an employer, need to get better at recognition and reward.”
At
Time Etc, they start every day with a short huddle where people in the team are
invited to thank others for help and support they’ve given, or for exceeding
expectations on a task or project.
5.
Come together for company offsites or retreats
Whether
you’re working remotely or in the office, an offsite can serve as the perfect
opportunity for teams to reconnect in a new way that’s different from their
usual space. It helps create a change from the daily routine and offers a space
for workers to come together, which can boost engagement in both the short and
long term.
“It
doesn’t depend on virtual or not,” said Marco Zappacosta, CEO at home
management platform Thumbtack. “It’s management effectiveness, organizational
effectiveness and how impactful your cultural norms are like getting together
in person and having events to bring about the environment you want. That’s why
we’re seeing the lowest attrition rate this half in years. That’s no accident.”
Thumbtack’s
new employee sentiment data found that more than 91% of team members who
attended global offsites in the first half of 2023 reported leaving with deeper
relationships and found it to be a valuable use of their time.
“It’s
necessary to invest in curated, thoughtful, purposeful events to bring people
together, which don’t take that many calendar days but have a huge impact on
engagement, excitement and connection,” said Zappacosta.
Alysia
Young, head senior director of employee experience at Thumbtack, doubles down
on the importance of connection. “It all boils down to connection, and humans
need and want to connect with each other. There’s only so much we can do on
Zoom.”
“Being intentional about this time that we bring
people together has allowed us to achieve such great results in a short amount
of time,” said Young.