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Age continues its third-annual Honoring Creative Excellence series to commemorate Black History
Month. The latest installment presents Dr. Eric Whitaker on creating Project Brotherhood: a Black Men’s Clinic.
Dr. Eric
Whitaker On How Black Creativity Can Change Lives
The executive
chairman of Zing Health shares his thoughts on the making of Project
Brotherhood: a Black Men’s Clinic
By Dr. Eric E.
Whitaker
Ad Age is
marking Black History Month 2023 with our third-annual Honoring Creative Excellence package. Today, our guest editor JinJa
Birkenbeuel turns the spotlight to Dr. Eric E. Whitaker, executive chairman
and founder of Zing Health, a physician-led insurance company.
Here, Dr.
Whitaker shares his thoughts on the making of Project Brotherhood: a Black
Men’s Clinic.
On my first day
at work in a Chicago community health center, I saw 16 patients. Physicians in
public health clinics are busy, and I struggled to keep even sketchy case
notes. Yet when I went back to update my patient charts, it was as if I had
seen the same person 16 times. Every one of them had hypertension, high
cholesterol and diabetes. I had signed up for this duty to research Black men’s
health, and I was learning that to make a difference I would have to be
creative.
In 1998, the
life expectancy for Black men in this South Side neighborhood was said to be 14
years shorter than for the rest of the city, and even today health disparities
are stark. Our small, overbooked clinic had to reach out to close the gap—many
Black men would not even set foot in a waiting room and show themselves as
vulnerable. This health inequity set me on a lifelong, entrepreneurial path to
give people longer and better lives. I keep returning to these strategies at
Zing Health in organizing and marketing Midwest health plans. At 63rd and
Woodlawn, though, I started with free haircuts.
Cook County
Hospital, which ran the health center, found seed money to organize a
male-friendly space at the front of the building, and to recruit social workers
to address what we now call the social determinants of health. One of my
patients told me, “Doc, one of the best things you can do for my health is to
get me a job.” He was right—employment has a salutary effect on well-being,
financially and as a matter of self-worth. A drop-in barbershop on Thursday
afternoons could groom Black men for interviews, with social workers on hand to
coach them on resumes and online job-hunting tactics. A barbershop is a social
center—a place to learn and form relationships. Maybe we could earn enough
trust to bring them to the back of the clinic for medical appointments.
Project
Brotherhood: a Black Men’s Clinic enlisted Black doctors who could relate to
what patients experienced in the emergency room, where pain complaints were
minimized or treated as drug-seeking. The physicians also joined our focus
groups and client discussions around men’s health and men’s responsibilities,
participating not as doctors but as peers who had gone through similar trials.
In one group, I was the only one in the room who had not seen a man hit his
mother. The group sessions and activities outside the neighborhood helped us
connect with young men who didn’t think they would see adulthood, and older men
who still didn’t see themselves as adults.
In attracting
new patients and engaging them in their well-being, Project Brotherhood was a
model program. At medical conferences and on “60 Minutes,” we evangelized about
its collective spirit. But with many of its clients on Medicaid or paying what
they could, Project Brotherhood was hard to replicate outside of a publicly
funded medical center.
Still, my
corporate ventures try to attack hard problems with the same energy. As a
private insurance plan, Zing Health aims to make care affordable for a
population with costly chronic illnesses. But if its members trust the medical
system and commit themselves to better health, they make their conditions
manageable.
Getting people
comfortable with their care is still an issue. Only one in five African
Americans in the Medicare program choose a private Medicare Advantage plan;
walking them through the details of a chronic special-needs plan can be a
three-hour process. So, it’s important to have neighborhood outreach and
community health workers to meet people where they are. One-third of our
members call us every month—making appointments, arranging transportation,
looking for medical advice—and those are healing relationships.
Sometimes you
walk down crumbling sidewalks past vacant lots and find a rose growing out of
the concrete. Project Brotherhood showed me how Black men’s pain is the source
of their renewal. I’m inspired by Black Chicagoans and their ability to
transform despair and struggle into beauty and art. Our community faces a lot
of morbidity and death, and it makes me want to find solutions. That’s all you
can ask of the creative impulse.