
Advertising Age and Inc. reported on the wailing and gnashing of
teeth prompted by tweets from Coinbase CEO Brian Armstrong and The Martin
Agency CEO Kristen Cavallo—as well as other industry dimwits with
nothing better to do than pathetically pontificate on the World Wide Web. Read either
story for the dumb-ass details. A key net comment: White
advertising agencies are feeling undervalued by clients.
Boo-fucking-hoo.
Suze Orman is
credited with saying, “When
you undervalue who you are, the world will undervalue what you do and vice
versa.” The statement is completely applicable to White advertising agencies
and the White holding companies that own them.
As White holding companies continue
to engage in Corporate
Cultural Collusion—serving
up a buffet of White shops for clients to choose from—the end result is a
commoditization of services.
Furthermore, when White
advertising executives routinely shuttle between Caucasian companies, the end
result is a commoditization of talent.
And finally, when the
collective industry ultimately turns every engagement into a bidding war—where
the lowest estimate wins the assignment—the end result is an erosion of value.
Cavallo even acknowledged that it is common for
multiple White advertising agencies to present similar campaign concepts,
confirming the commoditization of services and talent. Coinbase handing the
Super Bowl project to consultancy-turned-White-advertising-agency Accenture
confirms the erosion of value.
But what makes the Adland-wide
whining from Cavallo and assorted White executives so offensive
is that the crybaby theatrics were staged during Black History Month. After
all, the slights experienced by White advertising agencies are nothing compared
to the disregard, disrespect and discrimination—as well as crumbs—deliberately directed at minority-owned
firms.
In short, any BHM patronizing parties and promotions
performed on Madison Avenue were trumped by the blatant display of White
privilege and systemic racism.
Coinbase’s
Super Bowl Ad Controversy Sparks Call For Change On How Agencies Are Treated
Response by Martin Agency’s Kristen Cavallo ignites
firestorm over ‘lack of respect’ for shops
By Brian
Bonilla and Parker Herren
A 12-part tweet from Coinbase CEO Brian Armstrong over the
cryptocurrency's Super Bowl ad—and a response from The Martin Agency’s CEO
Kristen Cavallo—seemingly began over credit for advertising ideas, but ended up
generating an industry-wide groundswell over agency-client relationships. As
agency exec after agency exec weighed in on the debate that played out over
Twitter and LinkedIn, it was clear that the exchange touched a nerve within the
industry: Agencies are feeling undervalued by clients.
It began with Armstrong taking a victory lap Monday on
Twitter over the company’s QR
code Super Bowl ad. Armstrong praised the ad in a series of tweets, even
going as far as to claim that “no ad agency would have done this ad.” That
prompted a response from Cavallo of Martin, which won agency of record duties for Coinbase in May: “Except an ad agency did do
that ad.”
Cavallo’s contention was that Martin had actually come up
with the idea for the bouncing QR code, and in her tweet she cited pages in a
deck the agency had submitted to Coinbase in August to prove it.
Accenture Interactive had been credited with creating the
Super Bowl ad. Coinbase and Accenture Interactive did not respond to requests
for comment.
Cavallo later said her intent was not to seek credit
for Martin, but to call out Armstrong’s disrespect for the agency world in
general. “It’s not an IP issue or credit issue,” said Cavallo, who later
acknowledged in a LinkedIn post that “I understand that multiple agencies can
arrive at a similar idea.”
Rather, Cavallo said in an interview, “I think that ad
agencies are tired of feeling the lack of respect that shows up in so many
ways. It shows up in timelines, it shows up in fees, it shows up in jump balls.
It shows up in extraordinarily long pitches, it shows up in not having a seat
at the table, it shows up in being actively dismissed or erased for our
contribution. I feel like agencies are feeling dismissed and that the value of
what we provide is being called into question every day.”
Cavallo’s sentiment resonated with the agency world, which
roared approval. “I hope [Cavallo’s action] inspires the agency world to stand
up for itself," said Mike Duda, partner, Bullish. “There is a lot of bad
behavior and it won’t stop if you don’t call it out—and she did it with
absolute class.”
Coinbase CMO Kate Rouch said in a tweet Monday that,
"Multiple agencies—including The Martin Agency—pitched us ideas that
included QR codes for several different campaigns. However none of the ideas
from any of our partners were conceptually what we were looking for and
remained on the cutting room floor."
Rouch said she made the decision for Coinbase to drop Martin
after becoming CMO: “Breaking up is hard to do,” she tweeted. “I wish the team
at The Martin Agency all the best.” As for Armstrong’s initial tweets crediting
Coinbase’s in-house team for the ad, Rouch said: “The fit with our creative
partner Accenture Interactive (AI) was seamless—so much to that extent our CEO
actually thought we were a single team when presenting work.”
Glenn Cole, founder and creative chair at 72andSunny, says
this is all part of an “overdue” conversation on the true value of creativity.
“Agencies have an opportunity to better understand how value is truly measured
and perceived by their clients,” Cole said. “Clients have an opportunity to
re-evaluate how, and maybe even why, they need a creative partner and how to
foster an environment and relationship that makes the most of it, otherwise,
why bother? Clearly, expectations are not aligned in a lot of these
relationships. You can’t build trust in that environment.”
The Big Game ad
Coinbase’s minimalist Super Bowl ad made a splash among flashy Big Game work with its bouncing,
color-changing QR code. The spot racked
up big numbers for
the crypto platform and even crashed its site briefly, although it ultimately
placed last in USA Today’s Super Bowl Ad Meter. Overall, the ad seemed an
incontrovertible success. In the tweet thread, Armstrong said an unnamed agency
pitched Coinbase “a bunch of standard Super Bowl ad ideas,” which he defined as
“gimmicky, celebrity cameo driven, going for a laugh,” but that ultimately the
brand’s internal team thought up their own ideas. In her tweets, Cavallo
claimed Martin pitched the floating QR code concept on Aug. 18 and Oct. 7,
2021, and referenced the page numbers of the pitch that she says contained the
idea.
Armstrong’s tweet credited his company’s team with “breaking
the rules on marketing” and charged that agencies are too concerned with impressing
their peers. In his tweets, Armstrong also said that the work was partially
inspired by Reddit’s 5-second 2021 Super
Bowl ad. That spot was produced by R/GA, which shared its own thoughts
on the situation over Twitter.
R/GA had in fact participated in the review for Coinbase’s
business last year but had not pitched any work that was similar to the Super
Bowl spot this year, according to Tiffany Rolfe, R/GA’s global chief creative
officer.
The industry weighs in
In a follow-up post on LinkedIn, Cavallo wrote that “I objected to the
dismissive tone of [Armstrong’s] thread and the denigration of ad agencies. I
felt compelled to respond to the bravado of, ‘No agency would have done this
ad,’ because in fact, an agency did. The purpose of my response was to stand up
for agencies and creatives, and the value we provide.”
At this writing, the post had more than 8,000 reactions and
515 comments. Prominent agency executives flooded social media with supportive
comments, including Alex Lopez, global chief creative officer at McCann
Worldgroup; Sandy Greenberg, co-founder and CEO of Terri & Sandy; Amani
Duncan, president of BBH USA; Keith Cartwright, president and chief creative
officer at Cartwright and Javier Campopiano, global chief creative officer of
Grey.
“I was so happy to see somebody finally calling a client out
for this kind of thing, it’s not just the bad behavior. It’s the arrogance that
really gets to me, which was my first reaction when I saw it,” said Nancy Hill,
co-founder and CEO of Media Sherpas and former CEO of the 4A’s. “It was a way
that he was so dismissive of ad agencies and what it is that they can do for a
brand or for a company.”
Standing up
The issues brought up from the tweet struck a nerve with
other leaders in the industry, with a recurring theme that this is an all too
common problem.
“If you stand up for your work in this way, you can be
labeled as difficult to work with. And no agency wants to be that. So we stay
silent. We don’t say anything,” said Kendra Schaaf, managing director at Mojo
Supermarket. “We let people steal our ideas because we want clients to call us
in the future. This is the primary reason you don’t hear stories like this. But
we’re seeing more agencies believe in their work and their reputation.”
“And on the ‘No agency could have done this,’ I didn’t
realize all the creative advertising geniuses were hiding at Coinbase. Looks
like we’ve been recruiting from the wrong places,” Schaaf added.
David Demuth, CEO at Doner said, “I think more and more with
clients building in-house operations and doing project-based engagements and
things like that, it’s bound to happen. For agencies, our ideas and our
intellectual property, that’s our currency. And when those things are being
co-opted or stolen and we don't get paid for it, that’s unfortunate.”
Lindsey Slaby, founder of Sunday Dinner added that she was
“befuddled” as to why Armstrong “felt it necessary to have this Twitter
dialogue,” but applauded Cavallo’s willingness to speak up. “I like to see
leaders who are always looking forward and that can mean blowing things up. It
takes very brave and new leaders to do this. People from different industries,
different backgrounds, and with different points of view.”
And she added: “Since when is Accenture not creative either?
[Global Chief Creative Officer] Neil Heymann and [CEO and Creative Chairman]
David Droga happen to be at the helm and are two of the most visionary creative
talents of our lifetime.”
‘Promiscuous world’
Jeff Goodby, co-founder of Goodby Silverstein &
Partners, said both clients and agencies have obligations, particularly now
given the unraveling of agency of record relationships.
“In a promiscuous new world of project work, it’s up to the
clients to keep these things straight. You are playing fast and loose with
people’s creativity, craft and ultimately, livelihoods,” said Goodby, adding
that clients need to consider: “Will your brand want that reputation? Brands
are going to have to give a shit about things like this.”
This discussion is far from over and Cavallo, for one,
believes it’s overdue. “I have received a few emails from industry leaders that
I respect that have suggested that we get together and talk about how we can
propel the industry forward and I look forward to that,” Cavallo said. “I hope
that agencies and clients unpack why this struck a chord. I hope they unpack
what is the deeper issue that motivated so many people in this instance and how
can we create a level footing between agencies and clients based on mutual
respect and value for the role of marketing in generating business success.”
Contributing: Keira Wingate