Advertising
Age published a pathetic perspective from the New York VML CCO—which is
almost an acronym oxymoron.
The content
is titled, “5 reasons it’s gotten harder to do great work—and how to get back
to it”—a title literally highlighting the inherent flaw in the author’s thinking.
That is, the
VML CCO believes rising to the future requires returning to the past. Um, most
adpeople realize the White advertising agency business model is broken.
Outdated. Obsolete. Useless.
The VML CCO compounds
the out-of-touch irrelevance by presenting five contrived clichés about the
creative process.
To further
underscore the bullshit, Ad Age chose to illustrate the viewpoint with a contrived
and clichéd Sisyphean stock image (depicted above).
In short,
there’s not a single great idea in content advocating for great work.
5 reasons
it’s gotten harder to do great work—and how to get back to it
By Wayne Best
I have no
personal connection to DDB. I have never worked there and have very little
knowledge of the culture at the time its name was “retired.” I do, however,
have a great deal of respect for Bill Bernbach. I still use quotes he uttered
from before I was alive. He ushered in the power of creativity in advertising.
That led me to
wonder if his name disappearing (well, the B in DDB) was the end of the era of
creativity. I have decided the answer is no.
I will admit
that I miss the days when smart, insightful advertising was prolific and
opening an awards book was like unwrapping a gift. That’s not to say great work
isn’t still happening, but lately it feels like the priorities have been put on
data, systems and efficiency. And learning how to best use AI.
These are good
things. They are changing advertising for the better. Yes, some jobs will
change as a result. For instance, it’s a hard time to be a storyboard artist.
But the best storyboard artists have visual taste and can tell a good story.
Those skills are still needed; it’s just that the tools that get you there have
changed.
So, embrace
change and adapt.
Resistance is
futile.
That last line
is not meant to be eerie. It’s just true. The sooner you acknowledge it, the
further you’ll go. After all, the path to great work is to kill good work.
Progress requires you to kill your darlings so you’re free to think in less
expected ways.
Which brings me
to the question: Has “brand” become irrelevant?
I don’t think
so.
Yes, media and
production efficiencies can optimize our budgets. Customization and
transcreation will continue to improve. But there is still an itch that all of
that can’t scratch. And that is love.
Great brands
have a place in our hearts, and that love still needs to be earned. It starts
with a great product, but that’s just the beginning. Steve Jobs didn’t just
produce great products; he also found a way to connect with people on a very
human level. “1984” isn’t just an ad for a computer, it’s a celebration of
individuality and a middle finger to corporations. “Here’s to the Crazy Ones”
is about honoring the misfits who are daring enough to think they can change
the world. The brand has a distinct point of view.
Data doesn’t do
that. And AI aggregates the past rather than finding the unexpected. It doesn’t
have the soft skills. It doesn’t have empathy.
That said, I
don’t think our quest for data or AI are to blame for our current creative
lull.
We’ve made it
hard on ourselves to do breakthrough work.
We’ve added
layers and layers of decision-makers. We’ve tried to be all things to all
people. We’ve become afraid to make hard decisions and take chances, and that’s
dangerous, because when you don’t make hard decisions, you sit in the middle.
And the world ignores the middle, no matter the media budget.
I’m sure there
are things I’m leaving out, but here are five things I know absolutely get in
the way of building a great brand. None of them have to do with AI:
1. There are
too many people involved in the decision-making. While it’s important to listen to
opinions, a camel is a horse designed by a committee. Listening to people is
fine, but somebody needs to be the decider, or you will build that camel.
2. If you
try to please everybody, you will excite nobody. To be a great brand, you need to have a
distinct POV. This means there are a lot of things you need to not say.
Deciding what not to say is harder than deciding what to say, because different
stakeholders care about different things.
3. Building
a brand the right way takes time.
We are always in a rush today, and the speed of AI and digital production has
us moving faster than ever. Technology helps with the daily work, but to crack
the bigger brand work, you need to be thoughtful and deliberate. Impatience is
not a virtue.
4. Write
shorter briefs. It’s
hard. Writing long-winded briefs that everyone can read and find the “thing”
they care about covered in the many pages is easy. Finding that sharp, pointed
thing you can own in a sentence is hard. But until it gets sharp at the brief
stage, you’ll be wasting expensive creative time. Make the hard decisions on
what matters, and what doesn’t matter, at the brief stage. Or it will create
endless swirl.
5. Never
forget the problem you’re actually trying to solve. It’s easy for Walmart to promote deals
on its website, but the bigger challenge is making consumers feel good when
their neighbors see that Walmart box on their porch. It’s not an accident
Walmart started using popular music and celebrities and buying high-profile
media. When you keep the bigger goal in mind, it makes daily decisions easier.
I’m still sad
when I see the greatest names in advertising dropped into a six-foot hole. But
hey, those people were already dead. It’s what we learn from them that matters.
If Bill Bernbach were alive today, he wouldn’t be moaning about the death of
the print ad, he’d be figuring out how to build a real connection between a
brand and the humans who need it given our current environment.
I am bullish on
2026.
As we learn to
work with AI, it gets less scary and more helpful. The weirdness of the
pandemic is wearing off. Mergers have become less of a shock and more of a way
of working. And the best minds I know are anxious to be more creative again.
They’re excited to do unexpected and wonderful things.
Let’s roll up
our sleeves and get to work.